Technical Support Specialist
3 weeks ago
Job Title: Technical Support Adviser 2nd Line IT
We are seeking an experienced Technical Support Adviser to join our team in Shoreham by Sea. As a key member of our Operations department, you will provide advanced technical support and issue resolution to our customers.
Key Responsibilities:
- Troubleshoot complex hardware and software problems.
- Document required changes in line with Focus Groups Change Management process.
Requirements:
- A minimum of 1 year experience in a customer-facing technical support role.
- In-depth understanding of system, applications, and network infrastructure.
- Proficiency in remote desktop support tools.
- Familiarity with ITIL framework and best practices.
- Able to assess when it's appropriate to escalate an issue to 3rd line.
Benefits:
We offer a competitive salary up to £35,000 (dependent on experience), a positive work environment, and opportunities for professional growth.
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