Technical Support Specialist

3 weeks ago


ShorehambySea, West Sussex, United Kingdom Focus Group Full time

Job Title: Technical Support Adviser 2nd Line IT

We are seeking an experienced Technical Support Adviser to join our team in Shoreham by Sea. As a key member of our Operations department, you will provide advanced technical support and issue resolution to our customers.

Key Responsibilities:

  • Troubleshoot complex hardware and software problems.
  • Document required changes in line with Focus Groups Change Management process.

Requirements:

  • A minimum of 1 year experience in a customer-facing technical support role.
  • In-depth understanding of system, applications, and network infrastructure.
  • Proficiency in remote desktop support tools.
  • Familiarity with ITIL framework and best practices.
  • Able to assess when it's appropriate to escalate an issue to 3rd line.

Benefits:

We offer a competitive salary up to £35,000 (dependent on experience), a positive work environment, and opportunities for professional growth.



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