Expert Technical Support Consultant
2 days ago
About Focus Group:
We are a leading provider of business technology solutions, dedicated to delivering exceptional customer support and service. Our team in Shoreham by Sea is seeking a highly skilled Technical Support Adviser to join their ranks.
Job Title: Technical Support Adviser 2nd Line IT
Salary: up to £35,000 (dependent on experience)
About the Role:
This is an exciting opportunity to join our team as a Technical Support Adviser, providing advanced technical support and issue resolution to our customers. As a key member of our operations team, you will be responsible for troubleshooting hardware and software problems, documenting required changes, and collaborating with our service desk manager to ensure seamless customer support.
Key Responsibilities:
- Investigate and resolve complex technical issues related to system, applications, and network infrastructure.
- Document all required changes according to our Change Management process.
Requirements:
- Minimum 2 years' experience in a customer-facing technical support role.
- Extensive knowledge of IT systems, applications, and network infrastructure.
- Experience with remote desktop support tools.
- Familiarity with ITIL framework and best practices.
- Able to assess when it's appropriate to escalate an issue to 3rd line support.
Culture:
We strive to create a positive and inclusive work environment, where our employees feel valued and supported. We are committed to delivering exceptional customer service and are proud to have received recognition for our efforts.
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