Technical Support Specialist

5 days ago


ShorehambySea, West Sussex, United Kingdom Focus Group Full time
Job Summary
A career opportunity has arisen for a Technical Support Specialist within our Managed Services team. As a key member of the team, you will be responsible for providing first-class customer service and handling first-line service queries.

Key Responsibilities:
* Handle incoming queries via phone, email, portal, and live chat
* Contribute to the company's quality system and processes
* Actively promote best practice and continual service improvement within the team

Requirements:
* Experience in customer service or technical support roles
* Excellent customer service skills, telephone manner, and communication skills
* Ability to gather and analyse data, take timely action, and meet deadlines
* Accurate numeracy, written, and data entry skills
* Detail-oriented and proficient in maintaining accurate task and customer data

We offer a collaborative and rewarding environment where you can achieve brilliant things and make a difference to our business.

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