IT Support Specialist

2 weeks ago


ShorehambySea, West Sussex, United Kingdom Focus Group Full time

About Focus Group:

We are a leading provider of essential business technology solutions, established in 2003 with over 1,000 employees across the UK.

Our mission is to provide exceptional customer support and service, and we are recruiting for a Technical Support Adviser to join our team in Shoreham by Sea.

Job Title: Technical Support Adviser 2nd Line IT

Salary: up to £35,000 (depending on experience)

About the Role:

This is an exciting opportunity to join our team as a Technical Support Adviser, providing advanced technical support and issue resolution to our customers. As a key member of our operations team, you will be responsible for troubleshooting hardware and software problems, documenting required changes, and collaborating with our service desk manager to ensure seamless customer support.

Key Responsibilities:

  • Troubleshoot complex technical issues related to system, applications, and network infrastructure.
  • Document all required changes according to our Change Management process.

Requirements:

  • Minimum 2 years' experience in a customer-facing technical support role.
  • In-depth knowledge of IT systems, applications, and network infrastructure.
  • Experience with remote desktop support tools.
  • Familiarity with ITIL framework and best practices.
  • Able to assess when it's appropriate to escalate an issue to 3rd line support.

Culture:

We value our employees and strive to create a positive work environment, fostering collaboration, innovation, and growth. We are proud to have been named one of the UK's best 100 Companies to Work for and a British Private Equity & Venture Capital Association (BVCA) Vision Award Winner for London & South East.



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