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Commercial Sales Director

1 month ago

Glasgow, Glasgow City, United Kingdom Business Stream Full time
About Us

Business Stream is one of the largest water retailers in the UK and a trusted service provider to over 300,000 business customers. With a proven track record of delivering services in a competitive market for over 16 years, we offer a range of solutions including metering and billing, water efficiency support and, water and waste water management solutions.

We're headquartered in Edinburgh and employ around 350 people who are dedicated to providing exceptional service to our customers.

Salary and Benefits

The salary for this role is approximately £35,000 per annum, including a bonus up to 20%. In addition, we offer an attractive pension plan, 31 days annual leave and six bank holidays, as well as subsidized canteen and free gym membership, employee discounts and salary sacrifice schemes including electric vehicles and cycle to work.

Job Description

We're seeking an experienced Commercial Sales Lead to join our team. As the Commercial Sales Lead, you will play a key role in supporting Business Stream's corporate strategy by acquiring, retaining, and preventing churn among our SME customers. You will lead the existing and growing outbound telesales team within the sales directorate.

Your primary objective will be to drive sales growth through effective customer engagement and relationship-building. This will involve using data-driven approaches to build cost-effective campaigns and offers that deliver results. You'll also need to have experience in managing outbound customer save and retention teams ideally in the utilities sector or other mass market sectors to achieve stretching daily, weekly and monthly sales targets.

Key responsibilities include:

  • Leading the outbound telesales team to achieve sales targets
  • Building and maintaining positive relationships with customers
  • Developing and implementing sales strategies to acquire and retain customers
  • Maintaining accurate records and reports to inform business decisions
Requirements

To be successful in this role, you'll need:

  • A strong background in sales leadership, preferably in the utilities sector
  • Experience in managing outbound customer save and retention teams
  • Excellent communication and interpersonal skills
  • Able to analyze data and make informed business decisions
  • Candidate must be able to quickly build productive relationships with customers and colleagues alike
What We Offer

We're committed to providing an inclusive workplace that welcomes and promotes diversity and provides equal opportunities for everyone. We strive to do the right thing by our customers, our people, our local communities and the environment. We're a Disability Confident Committed Employer, and we encourage you to disclose any disability as part of your application so we can provide the necessary support.