Commercial Key Account Manager
2 days ago
Overview
This role will be responsible for driving commercial and operational success with a grouping of global key accounts. The focus will be on sales-oriented tasks, working on RFPs and proactive/speculative proposals for those accounts, as well as managing ongoing relationships, performance reporting, and resolution of commercial or operational issues.
Main Responsibilities:- Working with station and regional teams to develop the sales pipeline, generating new sales leads and horizon scanning for future opportunities.
- Managing sales opportunities for RFP processes and unsolicited proposals with the aim of securing as high a win rate as possible – working with other commercial and operational colleagues as appropriate (sales activity will be for key accounts across Europe; and for non-key accounts in the sub-region of Europe in which the role is based).
- Assisting in the production of regional and key account sales plans, ensuring these plans are as fully developed as possible.
- Creating and delivering high quality sales collateral to assist sales pitches and presentations, ensuring that the sales material is tailored to the customers' needs and meets their requirements and priorities.
- Implementing customer engagement plans, ensuring key account business review meetings are well prepared, properly structured and help to increase our chances of commercial growth with those key accounts.
- Ensuring that the requirements of key account customers are properly understood, and that reporting is in place to track the success of our delivery against those requirements.
- Working with station, regional and central teams to help resolve any major issues that might arise with those key accounts – such as shortfalls in our operational performance, commercial disputes or roll-outs of new policies or initiatives.
- Maximizing the CRM system by ensuring that all sales opportunities and customer information is properly captured, tracked and updated as required.
- Preparing internal sales and key account reports and presenting, as required, in internal bid review, key account management and governance meetings.
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