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Resident Services Coordinator

2 months ago

Manchester, United Kingdom Cobalt Recruitment Full time
About the Role

We are seeking a highly motivated and organized Resident Services Coordinator to join our team at Cobalt Recruitment. As a key member of our property management team, you will be responsible for providing exceptional customer service to residents, ensuring the upkeep of our properties, and organizing community events.

Key Responsibilities
  • Customer Service: Provide first-class customer service to residents, responding to their queries and concerns in a timely and professional manner.
  • Property Maintenance: Conduct regular inspections of our properties to ensure they are well-maintained and presented at all times.
  • Community Events: Organize and host monthly residents' events and initiatives to enhance the community feel of our properties.
  • Communication: Ensure effective communication with residents through various channels, including email and phone.
  • Marketing: Manage the marketing of our properties, including updating our website and social media channels.
  • Administration: Complete administrative tasks, such as processing rental applications and maintaining accurate records.
  • Teamwork: Collaborate with our property management team to ensure the smooth operation of our properties.
Requirements
  • Customer Service Skills: Strong customer service skills, with the ability to provide exceptional service to residents.
  • Communication Skills: Excellent communication skills, with the ability to communicate effectively with residents, colleagues, and other stakeholders.
  • Organizational Skills: Strong organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Technical Skills: Proficiency in Microsoft Office and other property management software.
  • Teamwork: Ability to work collaboratively as part of a team to achieve common goals.