Help Desk Expert
3 weeks ago
This role offers an exciting opportunity to work as an IT Service Desk Analyst for Ea First, providing 1st & 2nd line support in a dynamic and fast-paced environment. The successful candidate will have a strong background in incident management, request management, and service desk processes.
Salary: £40,000 - £42,000 per annum
About the Team
Our team is comprised of experienced professionals who work together to provide exceptional service to our clients and candidates. We pride ourselves on delivering results-driven solutions that meet our clients' needs.
Key Responsibilities
- Deliver day-to-day activities for Incident Management, Request Management, Service Desk processes
- Collaborate with service analysts across all functions to meet and where possible exceed agreed Service Level Agreements
- Complete relevant training on the execution of all in scope processes and procedures
- Recommend and where applicable deliver continual improvements to operational procedures
- When assigned, deliver project work, to defined timelines and budget
Requirements
ESSENTIAL: Experience in a Service Management role or end-user support role
ESSENTIAL: Practical knowledge of IT Service Management systems and processes, and the associated frameworks, e.g. ITIL or similar
ESSENTIAL: Technical knowledge of client and server OSs (Windows 10, Windows Server 2012, 2016, 2019) and Office applications (2013, 2016, 2019, O365)
ESSENTIAL: Experience working with Powershell and Automation
ESSENTIAL: Knowledge of Backup & Restore Processes
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