Help Desk Operations Manager

19 hours ago


Liverpool, Liverpool, United Kingdom Henderson Scott Full time
About the Job

We are seeking a highly motivated Help Desk Operations Manager to join our team at Henderson Scott. As a key member of our technical support team, you will be responsible for leading a team of support engineers, managing client relationships, and ensuring the efficient resolution of all technical issues.

Key Responsibilities:

  • Leading and motivating a team of technical support professionals
  • Client relationship management and issue resolution
  • Process improvement and implementation

What You'll Need:

  • Proven experience in a similar leadership role, preferably in an MSP environment
  • Strong leadership, customer service, and technical skills
  • Familiarity with ITIL and ticketing systems

Salary: £65,000 - £85,000 per annum based on location and experience.



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