IT Service Desk Director
1 month ago
We are seeking a highly skilled IT Service Desk Manager to lead our team in delivering exceptional technical support and customer service. As the IT Service Desk Manager, you will be responsible for overseeing the day-to-day operations of the team, ensuring high-quality technical support and customer service to our users.
Key Responsibilities:- Manage and lead the IT Service Desk team, fostering a motivated, trained, and high-performing environment.
- Act as the Group Subject Matter Expert in ITIL core management practices.
- Oversee the resolution of incidents and service requests within agreed SLAs, ensuring consistent, high-quality IT support.
The ideal candidate will have:
- Qualifications: Professional certifications in ITIL ITSM (e.g., A technical certification in Information Technology (e.g., CompTIA, Microsoft) or equivalent experience is preferred.
We offer a competitive salary of £45,000 - £60,000 per annum, depending on experience. In addition, we provide a hybrid working model, equal opportunities, and value diversity, equity, and inclusion at our company.
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IT Service Desk Director
2 weeks ago
Liverpool, Liverpool, United Kingdom Theinvestigogroup Full timeJob Title: IT Service Desk DirectorLocation: Liverpool, Merseyside, North West EnglandAbout The Company:The Investigo Group is a dynamic coalition of cutting-edge tech firms specialising in Platform, Software, Data, AI and other bleeding-edge technology solutions.We are committed to equal opportunities and value diversity, equity and inclusion at our...
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Service Desk Agent
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Liverpool, Liverpool, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full timeJob Title: Service Desk AgentWe are seeking a Service Desk Agent to join our team at TeamLogic IT, SE Grand Rapids, MI. This is a key role that requires strong technical knowledge and excellent communication skills.The successful candidate will have a proven track record in call handling, experience of working in a service environment, and good technical...
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Service Desk Technician
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Liverpool, Liverpool, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full timeJob TitleA 1st Line IT Support Service Desk Technician is required for our team in Paisley, working on a hybrid schedule between 8am-6pm, 35 hours a week. The role involves handling customer contacts and resolving incidents, performing triage of issues, and accurately recording information to categorise and prioritise tickets correctly.Key...
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IT Service Desk Specialist
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Liverpool, Liverpool, United Kingdom EA First Full timeAbout the RoleThe IT Service Desk Analyst will be responsible for delivering day-to-day activities for Incident Management, Request Management, and Service Desk processes. They will collaborate with service analysts across all functions to meet and exceed agreed Service Level Agreements.The ideal candidate will have previous experience handling a high...
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IT Service Desk Professional
3 weeks ago
Liverpool, Liverpool, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full timeAbout This OpportunityTeamLogic IT, SE Grand Rapids, MI is looking for a skilled Service Desk Technician to join our team.This is a full-time role with shift work between 8am-6pm, 35 hours a week.The successful candidate will be based in Paisley and must be within commuting distance.The rate for this position is £175 per day.Job DescriptionLength: Until...
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Service Desk Operations Director
1 day ago
Liverpool, Liverpool, United Kingdom Theinvestigogroup Full timeJob RequirementsWe are looking for a qualified and motivated individual to fill the role of IT Service Desk Manager. The ideal candidate will have professional certifications in ITIL ITSM (e.g., A technical certification in Information Technology (e.g., CompTIA, Microsoft) or equivalent experience.Strong knowledge of IT support, infrastructure, hardware, and...
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IT Service Desk Professional
2 weeks ago
Liverpool, Liverpool, United Kingdom Taranto Systems Limited Full timeJoin Our Team as an IT Service Desk ProfessionalTaranto Systems Limited, a pioneering company in traffic management and parking enforcement solutions, is looking for an experienced IT Service Desk Professional to join our team in Liverpool.This is a great opportunity for someone who is passionate about providing exceptional customer service and resolving...
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Help Desk Technician
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Liverpool, Liverpool, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full timeJob Title: Help Desk TechnicianWe are seeking a skilled Help Desk Technician to join our team at TeamLogic IT, SE Grand Rapids, MI. This is a key role that requires strong technical knowledge and excellent customer service skills.The ideal candidate will have a proven track record in call handling, experience of working in a service environment, and good...
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IT Service Desk Specialist
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Liverpool, Liverpool, United Kingdom SitePoint Pty Full timeAbout the CompanyEA First, a leading global organization, is currently working with a FTSE 100 client in Liverpool, England. This exciting opportunity has arisen due to an internal promotion, offering a chance for a Senior IT Service Desk Analyst to expand their technical skills within a renowned manufacturing setting.The ideal candidate will be responsible...
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Service Desk Operations Manager
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Liverpool, Liverpool, United Kingdom Agility Resoucing Full timeBenefits:At Agility Resourcing, we offer a range of benefits to our employees, including a competitive salary, comprehensive training and development program, and a supportive and collaborative team environment.Job Summary:We are seeking a highly motivated and experienced Service Desk Operations Manager to join our team at Agility Resourcing. The successful...
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IT Service Desk Engineer
1 month ago
Liverpool, Liverpool, United Kingdom Theinvestigogroup Full timeAbout the OpportunityThe Investigo Group is looking for an experienced IT Service Desk Engineer to join its team. This role offers a challenging and rewarding opportunity to provide exceptional technical support and customer service to our clients.Responsibilities:Provide first-line technical support to users, troubleshooting and resolving issues via phone,...
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IT Service Desk Expert
1 month ago
Liverpool, Liverpool, United Kingdom Theinvestigogroup Full timeJob DescriptionThis is a fantastic opportunity to become part of our expanding IT team and contribute to delivering exceptional technical support and customer service. As a Technical Customer Support Engineer, you will be responsible for triaging issues, fulfilling service requests, and managing user accounts while maintaining a high level of customer...
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IT Service Desk Analyst
2 weeks ago
Liverpool, Liverpool, United Kingdom SitePoint Pty Full timeJob OverviewWe are seeking a highly skilled IT Service Desk Analyst to join our team in Liverpool, England. The ideal candidate will have experience in a commercial enterprise environment and be proficient in Automation and Powershell.
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Service Desk Operations Manager
2 weeks ago
Liverpool, Liverpool, United Kingdom EA First Full timeCompany OverviewWe are EA First, a leading recruitment agency specialising in IT and technology roles. We are currently working with a global FTSE 100 client who are looking for an IT Service Desk Analyst.About the RoleThe IT Service Desk Analyst will be responsible for delivering day-to-day activities for Incident Management, Request Management, and Service...
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IT Service Desk Professional
4 weeks ago
Liverpool, Liverpool, United Kingdom SearchData Full timeSearchData is recruiting for an IT Service Desk Professional to join our Liverpool-based team. In this role, you will be responsible for delivering exceptional customer service and resolving technical issues in a timely manner.Main Responsibilities:Respond to and resolve technical support requests from customers and colleagues.Develop and maintain strong...
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IT Service Desk Specialist
7 days ago
Liverpool, Liverpool, United Kingdom EA First Full timeAbout the CompanyEA First is a global recruitment agency partnering with leading organisations to find top talent.We are currently working with a multinational FTSE 100 client seeking an IT Service Desk Analyst to join their team.
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IT Service Desk Leadership Position
1 day ago
Liverpool, Liverpool, United Kingdom The Investigo Group Full timeThe Investigo Group is seeking a seasoned IT Service Desk Manager to lead our team in delivering exceptional technical support and customer service.About the Job:This full-time, permanent position is based in Liverpool, Merseyside, North West England, with hybrid working arrangements available. The ideal candidate will have a strong background in ITIL best...
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IT Service Delivery Director
4 days ago
Liverpool, Liverpool, United Kingdom Ascent People Ltd Full timeJob Title: IT Service Delivery DirectorAs an IT Service Delivery Director at Ascent People Ltd, you will play a critical role in ensuring the success of our clients' IT operations. This leadership position requires a strong understanding of service management principles, frameworks (ITIL), and best practices.We are looking for a highly experienced...
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Liverpool IT Service Desk Manager
2 weeks ago
Liverpool, Liverpool, United Kingdom Ascent People Ltd Full timeJob Title: Senior Service Desk Analyst- Financial IT Services">Job Type: Full-time">Location: Liverpool">About Us">Ascent People Ltd is a leading provider of IT services, and we are seeking an experienced Senior Service Desk Analyst- Financial IT Services to join our team.">About the Role">">Provide first and second-line technical support to internal...
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First-Line IT Service Desk Professional
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Liverpool, Liverpool, United Kingdom VIQU Limited Full timeVersatile Help Desk positions available at VIQU Limited in Liverpool! We're looking for an enthusiastic First-Line IT Service Desk Professional to provide top-tier technical assistance to our clients. As a pivotal member of the Service Desk team, you'll resolve various Windows-based issues while ensuring seamless interactions with internal stakeholders.Key...