IT Service Desk Director

1 month ago


Liverpool, Liverpool, United Kingdom The Investigo Group Full time
About the Role:

We are seeking a highly skilled IT Service Desk Manager to lead our team in delivering exceptional technical support and customer service. As the IT Service Desk Manager, you will be responsible for overseeing the day-to-day operations of the team, ensuring high-quality technical support and customer service to our users.

Key Responsibilities:
  • Manage and lead the IT Service Desk team, fostering a motivated, trained, and high-performing environment.
  • Act as the Group Subject Matter Expert in ITIL core management practices.
  • Oversee the resolution of incidents and service requests within agreed SLAs, ensuring consistent, high-quality IT support.

The ideal candidate will have:

  • Qualifications: Professional certifications in ITIL ITSM (e.g., A technical certification in Information Technology (e.g., CompTIA, Microsoft) or equivalent experience is preferred.

We offer a competitive salary of £45,000 - £60,000 per annum, depending on experience. In addition, we provide a hybrid working model, equal opportunities, and value diversity, equity, and inclusion at our company.



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