Service Desk Operations Manager

Company OverviewWe are EA First, a leading recruitment agency specialising in IT and technology roles. We are currently working with a global FTSE 100 client who are looking for an IT Service Desk Analyst.About the RoleThe IT Service Desk Analyst will be responsible for delivering day-to-day activities for Incident Management, Request Management, and Service...

Service Desk Lead at J. & J. Denholm Limited (The Denholm Group)We are seeking a highly skilled Technical Service Desk Manager to oversee the daily operations of our IT service desk, manage support staff, and ensure timely resolution of technical issues. With a turnover of c.£400 million and over 1700 employees across four divisions, this is a fantastic...

About the Role:We are seeking a highly skilled IT Service Desk Manager to lead our team in delivering exceptional technical support and customer service. As the IT Service Desk Manager, you will be responsible for overseeing the day-to-day operations of the team, ensuring high-quality technical support and customer service to our users.Key...

At The Investigo Group, we are seeking a seasoned IT professional to fill the role of IT Service Desk Manager. This is an exceptional opportunity for an experienced leader to oversee the day-to-day operations of our IT Service Desk team and drive technical excellence throughout the organization.About the RoleThis challenging position requires a highly...

Job Title: IT Service Desk DirectorLocation: Liverpool, Merseyside, North West EnglandAbout The Company:The Investigo Group is a dynamic coalition of cutting-edge tech firms specialising in Platform, Software, Data, AI and other bleeding-edge technology solutions.We are committed to equal opportunities and value diversity, equity and inclusion at our...

About the CompanyEA First, a leading global organization, is currently working with a FTSE 100 client in Liverpool, England. This exciting opportunity has arisen due to an internal promotion, offering a chance for a Senior IT Service Desk Analyst to expand their technical skills within a renowned manufacturing setting.The ideal candidate will be responsible...

Key ResponsibilitiesAs a Service Desk Analyst, you will be responsible for prompt and precise troubleshooting and management of tickets in line with the Incident Management process; including requests, in-house software, hardware, operating system & applications controlling communication to the user(s).

About the RoleThe IT Service Desk Analyst will be responsible for delivering day-to-day activities for Incident Management, Request Management, and Service Desk processes. They will collaborate with service analysts across all functions to meet and exceed agreed Service Level Agreements.The ideal candidate will have previous experience handling a high...

About the OpportunityWe are seeking a talented IT Service Desk Manager to join our team and help us deliver exceptional technical support and customer service to our users. As the IT Service Desk Manager, you will be responsible for overseeing the day-to-day operations of our IT Service Desk team and ensuring that we maintain high-quality standards.This...

About the JobWe are seeking a highly motivated Help Desk Operations Manager to join our team at Henderson Scott. As a key member of our technical support team, you will be responsible for leading a team of support engineers, managing client relationships, and ensuring the efficient resolution of all technical issues.Key Responsibilities:Leading and...

RequirementsESSENTIAL:Experience in a Service Management role or end-user support role.Practical knowledge of IT Service Management systems and processes, and associated frameworks, e.g., ITIL or similar.Technical knowledge of client and server OSs (Windows 10, Windows Server 2012, 2016, 2019) and Office applications (2013, 2016, 2019, O365).Experience...

About the OpportunityThe Investigo Group is looking for an experienced IT Service Desk Engineer to join its team. This role offers a challenging and rewarding opportunity to provide exceptional technical support and customer service to our clients.Responsibilities:Provide first-line technical support to users, troubleshooting and resolving issues via phone,...

Join Our Team as an IT Service Desk ProfessionalTaranto Systems Limited, a pioneering company in traffic management and parking enforcement solutions, is looking for an experienced IT Service Desk Professional to join our team in Liverpool.This is a great opportunity for someone who is passionate about providing exceptional customer service and resolving...

Job Title: Service Desk AgentWe are seeking a Service Desk Agent to join our team at TeamLogic IT, SE Grand Rapids, MI. This is a key role that requires strong technical knowledge and excellent communication skills.The successful candidate will have a proven track record in call handling, experience of working in a service environment, and good technical...

Job Title: Senior Service Desk Analyst- Financial IT Services">Job Type: Full-time">Location: Liverpool">About Us">Ascent People Ltd is a leading provider of IT services, and we are seeking an experienced Senior Service Desk Analyst- Financial IT Services to join our team.">About the Role">">Provide first and second-line technical support to internal...

About the RoleSenior Associates is recruiting a skilled IT Service Desk Technician to work in our Liverpool office. The successful candidate will provide technical support to our users, ensuring timely and efficient resolution of IT-related issues.The ideal candidate will have a minimum of 1 year of experience working in a support role, with proficiency in...

Job DescriptionThis is a fantastic opportunity to become part of our expanding IT team and contribute to delivering exceptional technical support and customer service. As a Technical Customer Support Engineer, you will be responsible for triaging issues, fulfilling service requests, and managing user accounts while maintaining a high level of customer...

SearchData is recruiting for an IT Service Desk Professional to join our Liverpool-based team. In this role, you will be responsible for delivering exceptional customer service and resolving technical issues in a timely manner.Main Responsibilities:Respond to and resolve technical support requests from customers and colleagues.Develop and maintain strong...

Job DescriptionWe are seeking an experienced IT Service Desk Analyst to join our team covering UK and Ireland. The successful candidate will be working at the forefront of one of the UK's largest businesses, providing 1st & 2nd line support.Key responsibilities include delivering day-to-day activities, collaborating with service analysts, completing relevant...

Job OverviewWe are seeking a highly skilled IT Service Desk Analyst to join our team in Liverpool, England. The ideal candidate will have experience in a commercial enterprise environment and be proficient in Automation and Powershell.