IT Service Desk Manager

5 days ago


Liverpool, Liverpool, United Kingdom The Investigo Group Full time

At The Investigo Group, we are seeking a seasoned IT professional to fill the role of IT Service Desk Manager. This is an exceptional opportunity for an experienced leader to oversee the day-to-day operations of our IT Service Desk team and drive technical excellence throughout the organization.

About the Role

This challenging position requires a highly skilled and motivated individual who can effectively lead a team in delivering high-quality technical support and customer service to both internal and external customers. As the IT Service Desk Manager, you will be responsible for ensuring that all incidents and service requests are resolved within agreed SLAs, while continuously improving service desk processes and efficiency.

About You

We are looking for an accomplished IT leader with at least 3 years of experience in a similar role, preferably in a high-pressure or secure environment. You should have a proven track record of developing high-performing teams and driving technical innovation. Your excellent leadership and communication skills will enable you to thrive in a dynamic environment and make quick decisions under pressure.

About the Team

The IT Service Desk team is dedicated to providing responsive and reliable assistance to our users. As the IT Service Desk Manager, you will oversee the day-to-day operations of the team, ensuring that they are equipped to handle complex technical issues and provide exceptional customer service. Your expertise in ITIL best practices and IT service management tools will be essential in driving continuous improvement and process optimization.

Key Responsibilities
  • Lead the IT Service Desk team in delivering high-quality technical support and customer service to internal and external customers.
  • Develop and implement effective strategies to improve service desk processes and efficiency.
  • Ensure that all incidents and service requests are resolved within agreed SLAs.
  • Drive technical innovation and identify opportunities to enhance service desk capabilities.
  • Mentor and develop team members to achieve their full potential.

Estimated Salary: £50,000 - £60,000 per annum (dependent on experience), plus benefits including flexible working, private medical insurance, and a pension scheme.

Please note that this salary estimate is based on industry standards for a senior IT leadership role in the North West England region. Actual salaries may vary depending on individual circumstances.



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