IT Service Desk Manager
2 weeks ago
As the IT Service Desk Manager at The Investigo Group, you will be responsible for overseeing the day-to-day operations of the IT Service Desk team, ensuring high-quality technical support and customer service to our users. This role is essential for managing our ITIL ITSM Core management practices, including Incident Management, Problem Management, Change Enablement, Service Level Management, and Service Request Management.
About The Team:The IT Service Desk team is dedicated to providing responsive and reliable technical support to both internal and external customers. This includes hardware and desktop support, ensuring that all users receive the assistance they need.
About The Role:You will be accountable for ensuring high-quality technical support and customer service to our users. This will involve leading the team in managing incidents, performing root cause analysis, and facilitating lessons learned. You will also be responsible for tracking team performance against KPIs and SLAs, implementing improvements as needed.
- Key Responsibilities:
- ITIL Leadership: Act as the Group Subject Matter Expert in ITIL core management practices.
- Team Leadership: Manage and lead the IT Service Desk team, fostering a motivated, trained, and high-performing environment.
- Change Enablement: Ensure controlled and effective implementation of changes.
- Service Delivery: Oversee the resolution of incidents and service requests within agreed SLAs, ensuring consistent, high-quality IT support.
- Escalaation Management: Serve as an escalation point for complex technical issues, ensuring timely resolution and clear communication with stakeholders.
The ideal candidate will have:
- Qualifications: Professional certifications in ITIL ITSM (e.g., ITILv4 Practice Manager) are essential. A technical certification in Information Technology (e.g., CompTIA, Microsoft) or equivalent experience is preferred.
- Experience: At least 3 years in a similar role, preferably in a high-pressure or secure environment.
As a valued member of our team, you can expect:
- Flexible Working: A hybrid working model that supports your work-life balance.
- Private Medical: Comprehensive health insurance to support your well-being.
- Inclusive Culture: A workplace that values diversity, equity, and inclusion.
- Flexible Benefits: A flexible benefits allowance to suit your needs.
- Holiday: Generous holiday allowance.
- Learning: Access to continuous learning and development opportunities.
- Bonus Potential: Bonus potential based on performance and business-related factors.
- Discounts: Discounts on a wide range of products and services.
- Pension: Pension scheme contributions with Government Top-Up.
-
Technical Service Desk Manager
2 days ago
Liverpool, Liverpool, United Kingdom J. & J. Denholm Limited (The Denholm Group) Full timeService Desk Lead at J. & J. Denholm Limited (The Denholm Group)We are seeking a highly skilled Technical Service Desk Manager to oversee the daily operations of our IT service desk, manage support staff, and ensure timely resolution of technical issues. With a turnover of c.£400 million and over 1700 employees across four divisions, this is a fantastic...
-
IT Service Desk Director
2 days ago
Liverpool, Liverpool, United Kingdom The Investigo Group Full timeAbout the Role:We are seeking a highly skilled IT Service Desk Manager to lead our team in delivering exceptional technical support and customer service. As the IT Service Desk Manager, you will be responsible for overseeing the day-to-day operations of the team, ensuring high-quality technical support and customer service to our users.Key...
-
Service Desk Analyst
7 days ago
Liverpool, Liverpool, United Kingdom Agility Resoucing Full timeService Desk Analyst RoleAgility Resourcing is seeking a skilled Service Desk Analyst to join their team. As a Service Desk Analyst, you will provide support to users of all IT Business Services, assist in the deployment and management of the IT Business Services, and help to provide a high level of user confidence at all times.Key Responsibilities-...
-
IT Service Desk Manager
5 days ago
Liverpool, Liverpool, United Kingdom The Investigo Group Full timeAt The Investigo Group, we are seeking a seasoned IT professional to fill the role of IT Service Desk Manager. This is an exceptional opportunity for an experienced leader to oversee the day-to-day operations of our IT Service Desk team and drive technical excellence throughout the organization.About the RoleThis challenging position requires a highly...
-
Service Desk Analyst
18 hours ago
Liverpool, Liverpool, United Kingdom YODEL Full timeKey ResponsibilitiesAs a Service Desk Analyst, you will be responsible for prompt and precise troubleshooting and management of tickets in line with the Incident Management process; including requests, in-house software, hardware, operating system & applications controlling communication to the user(s).
-
IT Service Desk Manager
7 days ago
Liverpool, Liverpool, United Kingdom The Investigo Group Full timeAbout The RoleThe IT Service Desk Manager will oversee the day-to-day operations of the IT Service Desk team, ensuring high-quality technical support and customer service to users. This role is critical for managing our ITIL ITSM Core management practices, including Incident Management, Problem Management, Change Enablement, Service Level Management, and...
-
IT Service Desk Expert
3 days ago
Liverpool, Liverpool, United Kingdom Theinvestigogroup Full timeJob DescriptionThis is a fantastic opportunity to become part of our expanding IT team and contribute to delivering exceptional technical support and customer service. As a Technical Customer Support Engineer, you will be responsible for triaging issues, fulfilling service requests, and managing user accounts while maintaining a high level of customer...
-
Digital Service Desk Team Lead
1 month ago
Liverpool, Liverpool, United Kingdom AHK Full timeAt AHK, we are seeking a skilled Service Desk Team Leader to oversee the daily operations of our IT Service Desk. As a key member of our team, you will be responsible for managing a team of five and ensuring the smooth delivery of IT services to our customers.Key Responsibilities:Manage a team of five Service Desk analystsOversee the daily operations of the...
-
IT Service Desk Specialist
3 weeks ago
Liverpool, Liverpool, United Kingdom Evelyn Partners Full timeEvelyn PartnersWe are seeking a skilled IT Service Desk Specialist to provide exceptional technical support to our staff.The ideal candidate will have a customer-focused approach, excellent communication skills, and a proven ability to troubleshoot technical issues.Key Responsibilities:Provide first-line technical support to staff via phone, email, and...
-
Service Desk Support Specialist
4 weeks ago
Liverpool, Liverpool, United Kingdom Evelyn Partners Full timeAbout the RoleEvelyn Partners is seeking a skilled Service Desk Support Specialist to provide first-line technical support to our staff. As a key member of our IT team, you will be responsible for answering phone calls, logging incidents and requests, and responding to queries via email or self-service.Key ResponsibilitiesProvide exceptional customer service...
-
Service Desk Support Specialist
4 weeks ago
Liverpool, Liverpool, United Kingdom Evelyn Partners Full timeAbout the RoleEvelyn Partners is seeking a skilled Service Desk Support Specialist to provide first-line technical support to our staff. As a key member of our IT team, you will be responsible for answering phone calls, logging incidents and requests, and responding to queries via email or self-service.Key ResponsibilitiesProvide exceptional customer service...
-
Night Shift Service Desk Engineer
4 weeks ago
Liverpool, Liverpool, United Kingdom NHS Full timeJob DescriptionTo provide exceptional 1st and 2nd line support as part of the NHS Service Desk function.This role is highly visible, requiring a combination of technical skills, customer care, and business awareness - the Service Desk being the single point of contact for all customer communications.The post holder will be required to respond to service desk...
-
IT Service Desk Engineer
3 days ago
Liverpool, Liverpool, United Kingdom Theinvestigogroup Full timeAbout the OpportunityThe Investigo Group is looking for an experienced IT Service Desk Engineer to join its team. This role offers a challenging and rewarding opportunity to provide exceptional technical support and customer service to our clients.Responsibilities:Provide first-line technical support to users, troubleshooting and resolving issues via phone,...
-
Service Desk Support Specialist
3 weeks ago
Liverpool, Liverpool, United Kingdom The Investigo Group Full timeAbout UsThe Investigo Group is a dynamic coalition of tech firms specializing in cutting-edge solutions. Our ecosystem consists of IIS, providing secure internet access, Vestigo Consulting for training and consultancy, and Collaboraite for data and AI capability.We strive for diversity, equity, and inclusion, creating a workplace where everyone feels welcome...
-
Digital Service Desk Team Leader Professional
2 weeks ago
Liverpool, Liverpool, United Kingdom AHK Full time**About the Opportunity**Alfred H Knight is seeking a Service Desk Team Leader to join our IT team based at our Head Quarters in Merseyside. As the Service Desk Team Leader, you will oversee a team of five, managing the daily operations of the Service Desk.**Key Responsibilities**Manage the Service Desk team to deliver high-quality support to our...
-
Service Desk Support Specialist
4 weeks ago
Liverpool, Liverpool, United Kingdom ARO Full timeJob Title: Service Desk Support SpecialistLocation: RemoteSalary: £22,000 - £25,000Contract type: PermanentAbout the roleWe are seeking a highly skilled Service Desk Support Specialist to join our IT Operations Centre team. As a Service Desk Support Specialist, you will be responsible for providing 1st line support to our customers, monitoring and...
-
Service Desk Analyst
1 month ago
Liverpool, Liverpool, United Kingdom Agility Resoucing Full timeJob SummaryWe are seeking a highly motivated and detail-oriented Service Desk Analyst to join our team at Agility Resourcing. As a key member of our IT support team, you will be responsible for providing exceptional support to our clients and ensuring the smooth operation of our IT systems.Key Responsibilities:Provide timely and effective support to clients...
-
Help Desk Professional
5 days ago
Liverpool, Liverpool, United Kingdom Evelyn Partners Full timeDiscover a fulfilling career with Evelyn Partners as a Help Desk Professional.Our company, with over 186 years of experience in wealth management and professional services, offers an award-winning service to our clients. We are driven by core values of Personal, Partnership, and Performance, which enable us to provide exceptional advice and expertise.We are...
-
Service Desk Support Specialist
4 weeks ago
Liverpool, Liverpool, United Kingdom ARO Full timeJob Title: Service Desk Support SpecialistLocation: RemoteSalary: £22,000 - £25,000Contract type: PermanentAbout the roleWe are seeking a highly skilled Service Desk Support Specialist to join our team at ARO. As a Service Desk Support Specialist, you will be responsible for providing 1st line support as part of the Operations Centre function. This...
-
IT Help Desk Analyst
16 hours ago
Liverpool, Liverpool, United Kingdom Evelyn Partners Full timeJob Title: IT Help Desk AnalystEvelyn Partners, a leading integrated wealth management and professional services group, is seeking a skilled IT Help Desk Analyst to join their team. This role offers an exciting opportunity to provide exceptional technical support and customer service to the company's staff.About Us:We are a dynamic and forward-thinking...