IT Service Desk Engineer

2 days ago


Liverpool, Liverpool, United Kingdom Theinvestigogroup Full time
About the Opportunity

The Investigo Group is looking for an experienced IT Service Desk Engineer to join its team. This role offers a challenging and rewarding opportunity to provide exceptional technical support and customer service to our clients.

Responsibilities:

  • Provide first-line technical support to users, troubleshooting and resolving issues via phone, email, and remote access tools.
  • Work collaboratively with internal teams to resolve complex technical issues.
  • Develop and maintain knowledge base documentation to enhance support operations.

Requirements:

  • At least 18 months of experience in a Service Desk or Helpdesk environment.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical skills.

Benefits:

  • Competitive salary: £38,000 - £48,000 per annum.
  • Pension scheme contributions.
  • Generous holiday allowance.
  • Access to continuous learning and development opportunities.


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