Service Desk Support Specialist
2 days ago
The Investigo Group is a dynamic coalition of tech firms specializing in cutting-edge solutions. Our ecosystem consists of IIS, providing secure internet access, Vestigo Consulting for training and consultancy, and Collaboraite for data and AI capability.
We strive for diversity, equity, and inclusion, creating a workplace where everyone feels welcome and empowered to excel.
About the RoleAs a Service Desk Support Specialist, you will be part of an expanding team delivering exceptional technical support and customer service. Your responsibilities will include triaging issues, fulfilling service requests, and managing user accounts while maintaining high customer satisfaction.
Key Objectives- Provide support and triage for new and ongoing incidents via phone, email, and remote access tools.
- Work within established SLAs to meet business expectations, adhering to IT processes and procedures.
- Take a proactive approach to monitoring, progressing, and resolving service desk tickets.
- Manage service request fulfillment, including new user account creation, administration, and equipment configuration.
Requirements
- At least 12 months of experience in a Service Desk or Helpdesk environment.
- Customer-focused with excellent communication skills and a professional telephone manner.
- Proven experience delivering high-quality ICT customer service with meticulous attention to detail.
Benefits
- Private Medical
- Inclusive Culture
- Holiday: Generous holiday allowance.
- Learning: Access to continuous learning and development opportunities.
- Bonus Potential: Bonus potential based on performance and business-related factors.
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