IT Service Desk Specialist
18 hours ago
Evelyn Partners
We are seeking a skilled IT Service Desk Specialist to provide exceptional technical support to our staff.
The ideal candidate will have a customer-focused approach, excellent communication skills, and a proven ability to troubleshoot technical issues.
Key Responsibilities:
- Provide first-line technical support to staff via phone, email, and customer portal
- Log incidents and requests in ServiceNow
- Manage service desk tickets, escalating incidents to support teams as needed
- Ensure timely resolution of technical issues
- Contribute to the continuous improvement of technical support services
Requirements:
- Customer service background or previous experience in a technical support role
- Excellent verbal and written communication skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving skills and attention to detail
What We Offer:
- Competitive salary
- Private medical insurance
- Life assurance
- Pension contribution
- Hybrid working model
- Generous holiday package
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