IT Service Desk Specialist

18 hours ago


Liverpool, Liverpool, United Kingdom Evelyn Partners Full time

Evelyn Partners

We are seeking a skilled IT Service Desk Specialist to provide exceptional technical support to our staff.

The ideal candidate will have a customer-focused approach, excellent communication skills, and a proven ability to troubleshoot technical issues.

Key Responsibilities:

  • Provide first-line technical support to staff via phone, email, and customer portal
  • Log incidents and requests in ServiceNow
  • Manage service desk tickets, escalating incidents to support teams as needed
  • Ensure timely resolution of technical issues
  • Contribute to the continuous improvement of technical support services

Requirements:

  • Customer service background or previous experience in a technical support role
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving skills and attention to detail

What We Offer:

  • Competitive salary
  • Private medical insurance
  • Life assurance
  • Pension contribution
  • Hybrid working model
  • Generous holiday package


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