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Service Desk Support Specialist
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We are seeking a skilled Service Desk Analyst to join our team at Reed Technology. As a Service Desk Analyst, you will be responsible for providing exceptional customer support and technical assistance to our clients.
Key Responsibilities:- Provide timely and effective support for a variety of software and hardware systems used within the organisation.
- Manage customer expectations by ensuring regular ticket updates and timely call resolution.
- Act as the first point of contact for any escalation for users throughout the business.
- Contribute to Service Improvements by actively seeking out and suggesting new processes and procedures.
- Provide administrative support in line with service level agreements.
- Build and maintain relationships with key stakeholders.
- Proven experience of working with Microsoft applications (O365).
- Proven experience of Incident Management Systems (ServiceNow).
- First Line level IT support experience preferably within a remote support position.
- Knowledge of the operational and support aspects of computer systems, hardware, software and peripheral equipment.
- Excellent communication skills, both written and verbal.
- IT Related degree desired but not essential.
We offer a competitive salary and a dynamic work environment. If you are a motivated and customer-focused individual with a passion for IT support, we encourage you to apply for this exciting opportunity.
