Service Desk Team Lead

2 days ago


Liverpool, Liverpool, United Kingdom Ascent People Full time
Service Desk Team Leader Opportunity

We are seeking a highly skilled Service Desk Team Leader to join our team at Ascent People. As a key member of our IT support team, you will be responsible for leading a team of Service Desk Analysts and ensuring the smooth operation of our service desk.

Key Responsibilities:

  • Lead a team of Service Desk Analysts to provide exceptional customer service and technical support
  • Develop and implement processes to improve service desk efficiency and effectiveness
  • Collaborate with the Service Desk Manager to achieve team goals and objectives
  • Provide technical guidance and support to team members

Requirements:

  • Proven experience in a service desk leadership role
  • Strong technical skills and knowledge of IT systems and processes
  • Excellent leadership and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

About Ascent People:

We are a growing company in the retail area, committed to delivering exceptional customer service and support to our clients. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.



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