Service Desk Team Lead
2 days ago
We are seeking a highly skilled Service Desk Team Leader to join our team at Ascent People. As a key member of our IT support team, you will be responsible for leading a team of Service Desk Analysts and ensuring the smooth operation of our service desk.
Key Responsibilities:
- Lead a team of Service Desk Analysts to provide exceptional customer service and technical support
- Develop and implement processes to improve service desk efficiency and effectiveness
- Collaborate with the Service Desk Manager to achieve team goals and objectives
- Provide technical guidance and support to team members
Requirements:
- Proven experience in a service desk leadership role
- Strong technical skills and knowledge of IT systems and processes
- Excellent leadership and communication skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
About Ascent People:
We are a growing company in the retail area, committed to delivering exceptional customer service and support to our clients. We offer a dynamic and supportive work environment, with opportunities for professional growth and development.
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