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Service Desk Team Lead
2 months ago
We are seeking a highly skilled and experienced Service Desk Team Leader to join our team at Ascent People. As a key member of our IT support team, you will be responsible for leading a team of Service Desk Analysts and ensuring the smooth operation of our service desk.
Key Responsibilities:
- Lead a team of Service Desk Analysts to provide exceptional customer service and technical support to our clients.
- Develop and implement processes and procedures to improve service desk efficiency and effectiveness.
- Collaborate with the Service Desk Manager to achieve team goals and objectives.
- Provide technical guidance and support to team members to ensure they have the necessary skills and knowledge to perform their roles.
- Identify and implement opportunities for process improvement and cost reduction.
Requirements:
- Proven experience in a service desk leadership role, preferably in a retail environment.
- Strong technical skills and knowledge of IT service management principles.
- Excellent leadership and communication skills, with the ability to motivate and inspire a team.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong analytical and problem-solving skills, with the ability to identify and implement solutions.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- Recognition and rewards for outstanding performance.
How to Apply:
If you are a motivated and experienced Service Desk Team Leader looking for a new challenge, please submit your application, including your CV and a cover letter, to [insert contact information].
