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Service Desk Team Lead
2 months ago
We are seeking a highly skilled Service Desk Team Leader to join our team at Ascent People. As a key member of our IT support team, you will be responsible for leading a team of service desk analysts and providing technical expertise to resolve complex IT issues.
Key Responsibilities:
- Lead a team of service desk analysts to ensure timely and effective resolution of IT incidents
- Provide technical guidance and support to team members to improve their skills and knowledge
- Collaborate with the service desk manager to develop and implement IT service management processes
- Ensure compliance with IT service management standards and best practices
Requirements:
- Proven experience in a service desk leadership role
- Strong technical knowledge of IT systems and infrastructure
- Excellent communication and leadership skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
What We Offer:
- A competitive salary and benefits package
- Opportunities for career growth and professional development
- A dynamic and supportive work environment
Apply Now:
If you are a motivated and experienced IT professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
