Service Desk Team Lead

18 hours ago


Liverpool, Liverpool, United Kingdom EA First Full time
Job Description

We are seeking an experienced IT Service Desk Analyst to join our team covering UK and Ireland. The successful candidate will be working at the forefront of one of the UK's largest businesses, providing 1st & 2nd line support.

Key responsibilities include delivering day-to-day activities, collaborating with service analysts, completing relevant training, and recommending improvements to operational procedures.

The ideal candidate will have practical knowledge of IT Service Management systems and processes, along with technical knowledge of client and server OSs (Windows 10, Windows Server 2012, 2016, 2019) and Office applications (2013, 2016, 2019, O365).

Experience working with PowerShell and Automation is essential, as well as knowledge of Backup & Restore Processes.



  • Liverpool, Liverpool, United Kingdom The Investigo Group Full time

    About the Role:We are seeking a highly skilled IT Service Desk Manager to lead our team in delivering exceptional technical support and customer service. As the IT Service Desk Manager, you will be responsible for overseeing the day-to-day operations of the team, ensuring high-quality technical support and customer service to our users.Key...


  • Liverpool, Liverpool, United Kingdom Theinvestigogroup Full time

    Job Title: IT Service Desk DirectorLocation: Liverpool, Merseyside, North West EnglandAbout The Company:The Investigo Group is a dynamic coalition of cutting-edge tech firms specialising in Platform, Software, Data, AI and other bleeding-edge technology solutions.We are committed to equal opportunities and value diversity, equity and inclusion at our...


  • Liverpool, Liverpool, United Kingdom Taranto Systems Limited Full time

    Join Our Team as an IT Service Desk ProfessionalTaranto Systems Limited, a pioneering company in traffic management and parking enforcement solutions, is looking for an experienced IT Service Desk Professional to join our team in Liverpool.This is a great opportunity for someone who is passionate about providing exceptional customer service and resolving...


  • Liverpool, Liverpool, United Kingdom EA First Full time

    Job OverviewWe are seeking an experienced IT Service Desk Analyst to join our team in Liverpool, England. The successful candidate will be responsible for providing day-to-day IT support to our clients, ensuring that their technical issues are resolved efficiently and effectively.

  • Hospitality Team Lead

    3 weeks ago


    Liverpool, Liverpool, United Kingdom RBH Full time

    About RBH Hospitality ManagementRBH Hospitality Management is a forward-thinking company that values its employees above all else. We believe in creating an inclusive work environment where everyone has the opportunity to grow and succeed. If you're passionate about the hospitality industry and want to be part of a dynamic team, we'd love to hear from...


  • Liverpool, Liverpool, United Kingdom Agility Resoucing Full time

    Benefits:At Agility Resourcing, we offer a range of benefits to our employees, including a competitive salary, comprehensive training and development program, and a supportive and collaborative team environment.Job Summary:We are seeking a highly motivated and experienced Service Desk Operations Manager to join our team at Agility Resourcing. The successful...


  • Liverpool, Liverpool, United Kingdom EA First Full time

    About the RoleThe IT Service Desk Analyst will be responsible for delivering day-to-day activities for Incident Management, Request Management, and Service Desk processes. They will collaborate with service analysts across all functions to meet and exceed agreed Service Level Agreements.The ideal candidate will have previous experience handling a high...


  • Liverpool, Liverpool, United Kingdom SitePoint Pty Full time

    About the CompanyEA First, a leading global organization, is currently working with a FTSE 100 client in Liverpool, England. This exciting opportunity has arisen due to an internal promotion, offering a chance for a Senior IT Service Desk Analyst to expand their technical skills within a renowned manufacturing setting.The ideal candidate will be responsible...


  • Liverpool, Liverpool, United Kingdom J. & J. Denholm Limited (The Denholm Group) Full time

    Service Desk Lead at J. & J. Denholm Limited (The Denholm Group)We are seeking a highly skilled Technical Service Desk Manager to oversee the daily operations of our IT service desk, manage support staff, and ensure timely resolution of technical issues. With a turnover of c.£400 million and over 1700 employees across four divisions, this is a fantastic...


  • Liverpool, Liverpool, United Kingdom EA First Full time

    Company OverviewWe are EA First, a leading recruitment agency specialising in IT and technology roles. We are currently working with a global FTSE 100 client who are looking for an IT Service Desk Analyst.About the RoleThe IT Service Desk Analyst will be responsible for delivering day-to-day activities for Incident Management, Request Management, and Service...


  • Liverpool, Liverpool, United Kingdom Ascent People Ltd Full time

    Job Description: Our company, Ascent People Ltd, is committed to delivering high-quality services to our clients, and we need a skilled Senior Service Desk Analyst to help us achieve this goal. As a key member of our IT team, you will play a critical role in ensuring that our organization runs smoothly and efficiently. About the Job: In this challenging and...


  • Liverpool, Liverpool, United Kingdom The Investigo Group Full time

    At The Investigo Group, we are seeking a seasoned IT professional to fill the role of IT Service Desk Manager. This is an exceptional opportunity for an experienced leader to oversee the day-to-day operations of our IT Service Desk team and drive technical excellence throughout the organization.About the RoleThis challenging position requires a highly...


  • Liverpool, Liverpool, United Kingdom Theinvestigogroup Full time

    About the OpportunityThe Investigo Group is looking for an experienced IT Service Desk Engineer to join its team. This role offers a challenging and rewarding opportunity to provide exceptional technical support and customer service to our clients.Responsibilities:Provide first-line technical support to users, troubleshooting and resolving issues via phone,...


  • Liverpool, Liverpool, United Kingdom Ascent People Ltd Full time

    Job Title: Senior Service Desk Analyst- Financial IT Services">Job Type: Full-time">Location: Liverpool">About Us">Ascent People Ltd is a leading provider of IT services, and we are seeking an experienced Senior Service Desk Analyst- Financial IT Services to join our team.">About the Role">">Provide first and second-line technical support to internal...


  • Liverpool, Liverpool, United Kingdom SitePoint Pty Full time

    Job OverviewWe are seeking a highly skilled IT Service Desk Analyst to join our team in Liverpool, England. The ideal candidate will have experience in a commercial enterprise environment and be proficient in Automation and Powershell.


  • Liverpool, Liverpool, United Kingdom Theinvestigogroup Full time

    Job DescriptionThis is a fantastic opportunity to become part of our expanding IT team and contribute to delivering exceptional technical support and customer service. As a Technical Customer Support Engineer, you will be responsible for triaging issues, fulfilling service requests, and managing user accounts while maintaining a high level of customer...


  • Liverpool, Liverpool, United Kingdom SearchData Full time

    SearchData is recruiting for an IT Service Desk Professional to join our Liverpool-based team. In this role, you will be responsible for delivering exceptional customer service and resolving technical issues in a timely manner.Main Responsibilities:Respond to and resolve technical support requests from customers and colleagues.Develop and maintain strong...

  • Helpdesk Team Lead

    4 weeks ago


    Liverpool, Liverpool, United Kingdom The Investigo Group Full time

    About the Position:We are seeking an experienced IT Service Desk Manager to join our team. The successful candidate will be responsible for leading the IT Service Desk team, ensuring high-quality technical support and customer service to our users. This role requires strong leadership and team management abilities, with a focus on developing a...


  • Liverpool, Liverpool, United Kingdom Agility Resoucing Full time

    Job SummaryAgility Resourcing is seeking a skilled IT Service Desk Analyst to join our team. The successful candidate will provide technical support to our clients, including troubleshooting and resolving IT-related issues.Key Responsibilities- Provide technical support to clients via phone, email, and in-person- Troubleshoot and resolve IT-related issues-...

  • Service Desk Analyst

    4 weeks ago


    Liverpool, Liverpool, United Kingdom YODEL Full time

    Key ResponsibilitiesAs a Service Desk Analyst, you will be responsible for prompt and precise troubleshooting and management of tickets in line with the Incident Management process; including requests, in-house software, hardware, operating system & applications controlling communication to the user(s).