Liverpool IT Service Desk Manager

13 hours ago


Liverpool, Liverpool, United Kingdom Ascent People Ltd Full time

Job Title: Senior Service Desk Analyst- Financial IT Services

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Job Type: Full-time

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Location: Liverpool

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About Us

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Ascent People Ltd is a leading provider of IT services, and we are seeking an experienced Senior Service Desk Analyst- Financial IT Services to join our team.

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About the Role

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  • Provide first and second-line technical support to internal customers.">
  • Log and troubleshoot IT requests using ITSM software.">
  • Collaborate with cross-functional teams to resolve complex technical issues.">
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Responsibilities

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The successful candidate will be responsible for:

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  • Handling, logging, and troubleshooting IT requests.">
  • Providing exceptional customer service.">
  • Working closely with cross-functional teams.">
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Requirements

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The ideal candidate will have:

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  • A minimum of 5 years of experience in a similar Service Desk or 1st/2nd line IT support role.">
  • Proficiency in ITSM software, Google Apps/O365, Windows OS (10/11).">
  • Experience with Android/iOS, MDM solutions, Active Directory.">
  • Knowledge of VOIP systems, Windows Server, desktop deployment.">
  • Excellence in customer service.">
  • A Bachelor's degree.">
  • A full UK driving license.">
  • ITIL certification (preferred).">
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What We Offer

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We offer a competitive salary package including pension, life assurance, and employee assistance program.

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Estimated Salary: £55,000 - £65,000 per annum depending on experience.



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