Help Desk Technician
2 weeks ago
We are seeking an experienced Help Desk Technician to join our growing team at SearchData in Liverpool. As a Help Desk Technician, you will be the primary point of contact for customers experiencing technical issues.
Key Responsibilities:- Provide effective first-line support for hardware and software problems via phone, email, or chat.
- Work closely with internal teams to ensure seamless resolution of complex issues.
- A minimum of one year's experience in a help desk or service desk environment.
- Proficiency in Microsoft Exchange is mandatory for this role.
- Preferred Qualifications:
- Familiarity with legal tech or document management systems would be advantageous.
- Benefits Package:
- A salary of £28,500 - £31,000 per annum, commensurate with experience.
- An annual leave allowance of 25 days, plus bank holidays.
- A hybrid work arrangement, allowing you to work from home three days a week and collaborate with the team in Liverpool two days a week.
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IT Help Desk Analyst
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