Help Desk Engineer
1 week ago
As a Technical Support Engineer at AWD Recruitment, you will play a critical role in ensuring the smooth operation of our ICT services. We are seeking a highly skilled professional with expertise in troubleshooting, hardware, software, networks, operating systems, and general IT infrastructure.
Key responsibilities include:
- Providing 1st line support on issues including hardware, networking, OS, software, OS and software configuration, OS and software maintenance, antivirus management, patch and upgrade management (with specific reference to WSUS)
- Proactively detecting and reporting patterns of issues in the infrastructure
- Advising on software updates/ upgrades, new software products to improve workforce efficiency and productivity
- Collaborating with the IT Manager to maintain an overall understanding of the operation of the ICT infrastructure and integration for quick support and troubleshooting
The ideal candidate will have:
- MICROSOFT WINDOWS 10/11
- MICROSOFT OFFICE SUITE
- IT HELPDESK EXPERIENCE
- NETWORKING AND RELATED TROUBLESHOOTING (TCP/IP, DNS, DHCP, VPN, ETHERNET, WIFI)
- SOFWARE INSTALLATION AND MAINTENANCE
- IT HARDWARE MAINTENANCE AND SUPPORT
- ANTIVIRUS MANAGEMENT
- CYBER SECURITY AWARENESS
Benefits include luxurious office environment, secure car parking spaces, 29 days holidays per year, healthcare and dental schemes, company pension plan, life assurance, salary sacrifice electric cars and cycle2work schemes.
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