Systems Support Engineer

4 weeks ago

Liverpool, Liverpool, United Kingdom Theinvestigogroup Full time
About the Role

We are seeking a skilled Systems Support Engineer to join our dynamic team. As a key member of our support team, you will be responsible for providing exceptional technical support and customer service to our users.

Your primary focus will be on triaging issues, fulfilling service requests, and managing user accounts, all while maintaining a high level of customer satisfaction and ensuring a seamless support experience.

Key Responsibilities:

  • Provide support and triage for new and ongoing incidents via phone, email, and remote access tools.
  • Work within established SLAs to meet business expectations, adhering to IT processes and procedures.
  • Take a proactive approach to monitoring, progressing, and resolving service desk tickets.
  • Manage service request fulfillment, including new user account creation, administration, reporting, and equipment configuration.
  • Contribute to assigned technical support projects as needed.

Requirements:

  • At least 12 months of experience in a Service Desk or Helpdesk environment.
  • Customer-focused with excellent communication skills and a professional telephone manner.
  • Proven experience delivering high-quality ICT customer service with meticulous attention to detail.
  • Proficiency in implementing and supporting ICT equipment, services, and systems.
  • User Account Management experience, particularly with Active Directory (AD).

Preferred Qualifications:

  • ITIL v4 Foundation or equivalent certification is a plus but not essential.

Benefits:

  • Private Medical
  • Inclusive Culture
  • Holiday: Generous holiday allowance.
  • Learning: Access to continuous learning and development opportunities.
  • Bonus Potential: Bonus potential based on performance and business-related factors.
  • Discounts: Discounts on a wide range of products and services.
  • Pension: Pension scheme contributions.
  • EV Car Scheme
  • Hybrid Working Policy
  • More Benefits: Explore additional benefits on our career site.

How to Apply:

Please note that the talent acquisition team is managing this vacancy directly and we do not require agency support.

Our Process:

Our talent acquisition team will be in touch if you're successful, the team will arrange a short screening call (max 30 minutes) to learn more about you, and what you are looking for and answer any questions you may have.

Equal Opportunities:

Here at The Investigo Group, we are committed to equal opportunities and value diversity, equity and inclusion at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

As a Group, we seek to ensure that individuals with disabilities receive reasonable accommodation throughout the hiring process and ultimately within the job itself. Please contact us to request any accommodations.

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