Technical Customer Support Engineer
1 month ago
At The Investigo Group, we are dedicated to creating a workplace where people from all backgrounds are not only welcome but empowered to excel. We actively seek diverse talent, promote fairness, and foster an inclusive environment where every voice matters.
We are seeking a highly skilled and experienced Technical Customer Support Engineer to join our dynamic team. This is an exciting opportunity to work with cutting-edge technology and provide exceptional technical support to our customers.
As a Technical Customer Support Engineer, you will be responsible for delivering high-quality technical support and customer service through various communication channels. Your key objectives will include serving as the initial point of contact for users, providing support and triage for new and ongoing incidents, and managing user accounts while maintaining a high level of customer satisfaction.
The ideal candidate will have at least 12 months of experience in a Service Desk or Helpdesk environment, excellent communication skills, and proficiency in implementing and supporting ICT equipment, services, and systems. Additionally, you will have strong skills in end-user hardware and software support for Windows desktop PCs and laptops.
We offer a competitive salary range of $70,000 - $90,000 per year, depending on experience, plus additional benefits such as private medical, inclusive culture, generous holiday allowance, learning opportunities, bonus potential, discounts, pension scheme contributions, EV car scheme, hybrid working policy, and more.
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