Technical Support Specialist

3 weeks ago


Liverpool, Liverpool, United Kingdom Getting In Limited Full time
About the Role

We are looking for a skilled Technical Support Specialist to join our team. The successful candidate will be responsible for providing technical support to internal and external customers, helping to improve their productivity when using technology to carry out their jobs.

The ideal candidate will have excellent communication and problem-solving skills, as well as a strong understanding of IT systems and technologies. They will be able to work independently and as part of a team, and will have a positive attitude towards learning and development.

Responsibilities
  • Provide technical support to internal and external customers via phone, email, and remote desktop sessions.
  • Troubleshoot and resolve software and hardware faults, escalating complex issues to senior engineers when required.
  • Develop and maintain documentation and knowledge base articles to assist with troubleshooting and resolution of common issues.
Salary and Benefits

This is a full-time role, with a salary range of £25,000 - £30,000 per annum, depending on experience. We offer a comprehensive benefits package, including pension scheme, life assurance, and annual leave entitlement.



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