Technical Support Specialist
6 days ago
Technical Support Specialist
About Agility ResourcingWe are an IT services company providing top-notch support to our clients. Our team of experts is dedicated to delivering exceptional service and exceeding client expectations.
Salary InformationThe estimated annual salary for this position is £35,000 - £45,000 depending on experience.
Job DescriptionThis is a technical and end-user-facing role where you will support the operation and deployment of IT Business Services. You will be responsible for providing accurate ticket logging of all IT incidents and service requests, managing your ticket queue, and prioritizing calls within Service Level Agreements (SLA).
You will also assist the broader IT teams with hardware and software preparation, suggest improvements in existing IT systems and procedures, and complete assigned tasks to a high standard.
In addition, you will develop ongoing relationships through quality of service provided and management of customer expectations.
Key Responsibilities:- Accurate ticket logging and management
- Hardware and software preparation
- Suggesting improvements in IT systems and procedures
- Completing assigned tasks to a high standard
To succeed in this role, you will need the following skills and qualifications:
- Knowledge and proficiency in Desktop Support
- Microsoft 365
- Aptitude and desire to learn new skills
- Desire to help and maintain user confidence
- Ability to manage and maintain documentation
We offer a competitive benefits package, including:
- Competitive salary range
- Opportunities for professional development and growth
- Collaborative and dynamic work environment
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