Technical Support Specialist

7 hours ago


Liverpool, Liverpool, United Kingdom SitePoint Pty Full time
About the Role

The Technical Support Specialist will be responsible for delivering 1st & 2nd line support in a team covering UK and Ireland. The ideal candidate will be working at the forefront of one of the UK&I's largest businesses, so experience in a commercial enterprise environment would be highly advantageous.

This vacancy has opened up a great opportunity for a current Senior Service Desk Analyst to expand their technical skillset within a globally recognised manufacturing setting.

Key Responsibilities
  1. Deliver day-to-day activities for Incident Management, Request Management, Service Desk processes, while following the documentation available to support these activities.
  2. Collaborate with service analysts across all functions to meet and where possible exceed agreed Service Level Agreements.
  3. Complete relevant training on the execution of all in scope processes and procedures.
  4. When assigned, deliver project work, to defined timelines and budget.
  5. Complete tasks on handover and implementation of new Service Excellence ways of working from Transformation into day-to-day operations.


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