Senior Technical Support Specialist

1 month ago


Liverpool, Liverpool, United Kingdom Theinvestigogroup Full time
About the Role

We are seeking a highly skilled and experienced Senior Technical Support Specialist to join our dynamic team. This is an exciting opportunity to work with cutting-edge technology and provide exceptional technical support to our customers.

As a Senior Technical Support Specialist, you will be responsible for delivering high-quality technical support and customer service through various communication channels. Your key objectives will include serving as the initial point of contact for users, providing support and triage for new and ongoing incidents, and managing user accounts while maintaining a high level of customer satisfaction.

The ideal candidate will have at least 12 months of experience in a Service Desk or Helpdesk environment, excellent communication skills, and proficiency in implementing and supporting ICT equipment, services, and systems. Additionally, you will have strong skills in end-user hardware and software support for Windows desktop PCs and laptops.

We offer a competitive salary range of $60,000 - $80,000 per year, depending on experience, plus additional benefits such as private medical, inclusive culture, generous holiday allowance, learning opportunities, bonus potential, discounts, pension scheme contributions, EV car scheme, hybrid working policy, and more.

To apply, please submit your application directly to our talent acquisition team. Our interview process typically involves an informal 30-minute video call with the hiring team, followed by remote interviews, and finally, an on-site interview. We are committed to equal opportunities and value diversity, equity, and inclusion at our company.



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