Technical Support Specialist

4 hours ago


Liverpool, Liverpool, United Kingdom In Technology Group Full time

Job Title: Technical Support Specialist

Location: Liverpool

Salary: up to £27,000 DOE

We are currently looking to recruit a Technical Support Specialist to join our busy service desk in an MSP environment. The successful candidate will be responsible for providing technical assistance to clients via remote networking.

This role is suitable for candidates that may have completed an IT apprenticeship and have a small amount of experience in a 1st line/service desk role.

  1. Provide technical support to a variety of industries
  2. Work in a service desk environment, answering calls, logging and resolving tickets
  3. Diagnose hardware and software issues
  4. Work within SLA's
  5. Provide a high level of technical support
  6. Manage and resolve tickets efficiently
  7. Setting up new users' accounts and profiles and dealing with password issues
  8. Provide or update documentation to help with processes
  9. Prioritising and managing many open cases at one time

Technical Requirements:

  1. Active Directory - password resets, adding users etc
  2. Office 365 Administration & applications
  3. Knowledge of basic networking including protocols
  4. Windows Operating Systems and Server support
  5. Excellent diagnostic and problem-solving skills
  6. Good communication skills and ability to work in a team

Benefits:

  1. Health Benefit Plan
  2. Annual team bonus
  3. 30 days annual leave
  4. Collaborative team environment
  5. Great pension scheme


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