Technical Support Specialist

3 weeks ago


Liverpool, Liverpool, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full time

Job Title: Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team at TeamLogic IT in SE Grand Rapids, MI. As a Technical Support Specialist, you will be responsible for handling customer contacts and resolving incidents in a timely manner.

Key Responsibilities:

  • Handle customer inquiries and resolve issues efficiently
  • Capture incident details accurately and categorize tickets correctly
  • Communicate effectively with the team leader and other teams
  • Identify service improvements and contribute to their implementation

Requirements:

  • Demonstrable work experience equivalent to SCQF 7 or HNC level in an IT-related subject
  • Proven track record in call handling and experience working in a service environment
  • Good technical knowledge of Microsoft-based environments and online tools for recording and monitoring customer contacts

Salary and Benefits: £175 per day (paid PAYE) in a hybrid working pattern between 8am-6pm, 35 hours a week, with a commute from Paisley.

This is an exciting opportunity to join our team and contribute to delivering high-quality IT services to our clients. If you have a passion for providing excellent customer support and are looking for a new challenge, please apply today



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