Technical Support Specialist
1 day ago
Senior Associates is seeking a highly skilled Technical Support Specialist to join our team in Liverpool. As a Helpdesk Technical Support Expert, you will provide first-class IT support to our users, ensuring seamless functionality and delivering an optimal experience.
The successful candidate will have a minimum of 1 year of experience working in a support role, with proficiency in Windows 10/11 operating systems, Office 365, Linux, and Mac support. Additionally, they will be familiar with anti-malware solution support. An appropriate qualification would be an added bonus.
This is an excellent opportunity for someone looking to progress in the IT industry, with the client offering extensive training packages and excellent progression opportunities.
Responsibilities:
- Deliver 1st line support with a strong emphasis on resolving issues at first contact
- Handle ticket management, maintain SLAs, and meet KPIs
- Offer both deskside and remote IT support to the business user base
- Administer and maintain VOIP and digital phone systems
- Troubleshoot and resolve network connectivity issues
- Manage service & security incidents within a service desk ticketing solution
- Engage in production support and drive continuous improvement initiatives
Requirements:
- Minimum 1 year working in a support role
- Proficiency in Windows 10/11 operating systems, Office 365, Linux, and Mac support
- Familiarity with anti-malware solution support
Benefits:
- Extensive training packages
- Excellent progression opportunities
Salary Range: £25,000 - £28,000 per annum.
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