Technical IT Support Specialist Position
20 hours ago
Technical IT Support Specialist Position
Company Overview:Maxwell Bond is a leading business in Liverpool, requiring an IT Support Engineer to join their team.
Salary:£32,000 - £42,000 per annum, based on experience.
Job Description:This position involves providing technical support and assistance to customers, utilizing excellent communication skills and troubleshooting expertise.
- Act as the first point of contact for all IT-related queries.
- Implement and maintain Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Deliver desk-based and remote IT Support services to the business user base.
- Prioritize and resolve tickets efficiently.
The ideal candidate will possess:
- At least 1 year of experience in an IT Support role.
- Exceptional communication and problem-solving abilities.
- Familiarity with VOIP, Network/Connectivity issues, and other relevant technologies.
- Capacity to work under pressure in a dynamic environment.
Maxwell Bond offers a comprehensive benefits package, including a competitive salary, generous holiday allowance, free healthcare, and opportunities for social interaction.
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