Technical Support Specialist
3 days ago
We are seeking a skilled 1st Line Support Analyst to join our team at TeamLogic IT, SE Grand Rapids, MI.
This is a hybrid role with shift work between 8am-6pm, 35 hours a week.
The successful candidate will be based in Paisley and must be within commuting distance.
The rate for this position is £175 per day.
Main Responsibilities- Handle customer contacts and resolve incidents, where possible, ensuring the correct processes are followed and issues are resolved at first contact.
- Capture details of incidents using technical knowledge to ask the right questions.
- Perform triage of issues and accurately record information to categorise and prioritise tickets correctly.
- Escalate issues to ensure timely resolution.
- Communicate effectively with the team leader and other teams.
- Identify service improvements and implement them.
- Demonstrable work experience equivalent to SCQF 7 or an HNC level in an IT related subject.
- Proven track record in call handling.
- Experience of working in a service environment.
- Familiarity with online tools for recording and monitoring customer contacts.
- Good technical knowledge of Microsoft-based environments.
This is a fantastic opportunity to join a dynamic team and develop your skills in a fast-paced service delivery environment.
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Technical Support Specialist
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