Technical Support Specialist

3 days ago


Liverpool, Liverpool, United Kingdom TeamLogic IT, SE Grand Rapids, MI Full time
About This Role

We are seeking a skilled 1st Line Support Analyst to join our team at TeamLogic IT, SE Grand Rapids, MI.

This is a hybrid role with shift work between 8am-6pm, 35 hours a week.

The successful candidate will be based in Paisley and must be within commuting distance.

The rate for this position is £175 per day.

Main Responsibilities
  1. Handle customer contacts and resolve incidents, where possible, ensuring the correct processes are followed and issues are resolved at first contact.
  2. Capture details of incidents using technical knowledge to ask the right questions.
  3. Perform triage of issues and accurately record information to categorise and prioritise tickets correctly.
  4. Escalate issues to ensure timely resolution.
  5. Communicate effectively with the team leader and other teams.
  6. Identify service improvements and implement them.
Key Requirements
  1. Demonstrable work experience equivalent to SCQF 7 or an HNC level in an IT related subject.
  2. Proven track record in call handling.
  3. Experience of working in a service environment.
  4. Familiarity with online tools for recording and monitoring customer contacts.
  5. Good technical knowledge of Microsoft-based environments.
Estimated salary: £35000 - £45000 per annum.

This is a fantastic opportunity to join a dynamic team and develop your skills in a fast-paced service delivery environment.



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