Helpdesk Team Lead
1 week ago
We are seeking an experienced IT Service Desk Manager to join our team. The successful candidate will be responsible for leading the IT Service Desk team, ensuring high-quality technical support and customer service to our users. This role requires strong leadership and team management abilities, with a focus on developing a high-performing team.
Duties and Responsibilities:- Manage and lead the IT Service Desk team, fostering a motivated, trained, and high-performing environment.
- Act as the Group Subject Matter Expert in ITIL core management practices.
- Ensure controlled and effective implementation of changes.
The ideal candidate will have:
- Qualifications: Professional certifications in ITIL ITSM (e.g., A technical certification in Information Technology (e.g., CompTIA, Microsoft) or equivalent experience is preferred.
We offer a competitive salary of £55,000 - £70,000 per annum, depending on experience. In addition, we provide a hybrid working model, equal opportunities, and value diversity, equity, and inclusion at our company.
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Helpdesk Engineer
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Customer Service and Helpdesk Professional
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Customer Service and Helpdesk Advisor
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Automotive Account Growth Specialist
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Marketing and Sales Liaison
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Graduate Account Development Manager
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Senior Software Architect
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Automotive Business Development Manager
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Strategic Project Coordinator
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Senior Product Strategist
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Business Growth Specialist
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Automotive Industry Professional
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