Helpdesk Team Lead

1 week ago


Liverpool, Liverpool, United Kingdom The Investigo Group Full time
About the Position:

We are seeking an experienced IT Service Desk Manager to join our team. The successful candidate will be responsible for leading the IT Service Desk team, ensuring high-quality technical support and customer service to our users. This role requires strong leadership and team management abilities, with a focus on developing a high-performing team.

Duties and Responsibilities:
  • Manage and lead the IT Service Desk team, fostering a motivated, trained, and high-performing environment.
  • Act as the Group Subject Matter Expert in ITIL core management practices.
  • Ensure controlled and effective implementation of changes.

The ideal candidate will have:

  • Qualifications: Professional certifications in ITIL ITSM (e.g., A technical certification in Information Technology (e.g., CompTIA, Microsoft) or equivalent experience is preferred.

We offer a competitive salary of £55,000 - £70,000 per annum, depending on experience. In addition, we provide a hybrid working model, equal opportunities, and value diversity, equity, and inclusion at our company.


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