Customer Service and Helpdesk Professional

1 week ago


Liverpool, Liverpool, United Kingdom Nicholas Associates Group Limited Full time
About the Role: Customer Service and Helpdesk Advisor

Salary: £25,000 per annum. Location: Liverpool.

This exciting opportunity has arisen due to a rapid increase in business enquiries and investments. Our client is looking for a customer service and helpdesk advisor to add value to their engineering services team.

The key responsibilities of the role include receiving calls from clients, entering data into the software system, liaising with internal teams, maintaining accurate information, and prioritizing tasks to optimize client feedback.

The successful candidate will possess excellent communication skills, be able to learn new terminology, and have experience with CRM software or similar systems.

The ideal candidate will also have intermediate to advanced IT skills and a passion for delivering exceptional customer service.



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