Customer Service Representative
4 days ago
About the Role:
Nicholas Associates Group Limited is recruiting for a Customer Service and Helpdesk Advisor to join their engineering services team.
The successful candidate will be responsible for receiving calls from clients, entering data into software systems, and liaising with internal teams to maintain accurate information for auditing purposes.
Key Responsibilities:
- Provide exceptional customer service to clients
- Enter new service and maintenance engineering needs into software systems
- Liaise with internal operational and engineering teams
- Maintain accurate information for auditing purposes
- Prioritise tasks and build a knowledge base to enhance client feedback and operational excellence
Required Skills and Experience:
- Excellent communication skills
- Ability to learn and understand new terminology to a basic to intermediate standard
- Experience with CRM software or similar Computer Aided Facilities Management is a bonus
- Intermediate to advanced IT skills
About the Company:
Nicholas Associates Group Limited is a leading provider of engineering and technical services. They are committed to delivering exceptional customer service and are seeking a highly skilled and motivated individual to join their team.
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