Customer Service Professional

1 week ago


Liverpool, Liverpool, United Kingdom City Health Care Partnership CIC Full time

About Us

City Health Care Partnership CIC is a pioneering social enterprise dedicated to delivering exceptional healthcare services to thousands of people across Hull, the East Riding, Knowsley, and St Helens.

We're passionate about empowering our colleagues to thrive in their roles, and we believe that high-quality care is delivered by high-quality professionals who are valued, respected, and supported.

This role offers an exciting opportunity to join our team as a Customer Service Professional, working closely with our Smokefree Liverpool Team. As a motivated and customer-focused individual, you'll play a vital role in helping members of the public access our services and other public health services if appropriate.

Main Responsibilities:

  • To provide exceptional customer service to the public, responding to queries and concerns in a professional and empathetic manner.
  • To work collaboratively with the Smokefree Liverpool Team to promote our services and support clients in accessing them.
  • To maintain accurate records and data, ensuring seamless communication and coordination between teams.

Requirements:

  • A Level 2 qualification in Business Administration or Customer Service, or equivalent knowledge and experience.
  • Proficiency in word processing software, such as Microsoft Office.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.

Benefits:

  • An estimated annual salary of £25,000 - £30,000, depending on experience.
  • The opportunity to work for a leading social enterprise, dedicated to improving healthcare outcomes in local communities.
  • A comprehensive training program, designed to support your professional development and growth.


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