Service Desk Operations Manager
3 hours ago
Company Overview
We are EA First, a leading recruitment agency specialising in IT and technology roles. We are currently working with a global FTSE 100 client who are looking for an IT Service Desk Analyst.
About the Role
The IT Service Desk Analyst will be responsible for delivering day-to-day activities for Incident Management, Request Management, and Service Desk processes. This involves collaborating with service analysts across all functions to meet and exceed agreed Service Level Agreements.
Key Responsibilities
- Deliver day-to-day activities for Incident Management, Request Management, and Service Desk processes
- Collaborate with service analysts across all functions to meet and where possible exceed agreed Service Level Agreements
- Complete relevant training on the execution of all in scope processes and procedures
- Recommend and where applicable deliver continual improvements to operational procedures
- When assigned, deliver project work, to defined timelines and budget
Requirements
ESSENTIAL: Experience in a Service Management role or end-user support role
ESSENTIAL: Practical knowledge of IT Service Management systems and processes, and the associated frameworks, e.g. ITIL or similar
ESSENTIAL: Technical knowledge of client and server OSs (Windows 10, Windows Server 2012, 2016, 2019) and Office applications (2013, 2016, 2019, O365)
ESSENTIAL: Experience working with Powershell and Automation
ESSENTIAL: Knowledge of Backup & Restore Processes
-
Service Desk Operations Manager
4 hours ago
Liverpool, Liverpool, United Kingdom Agility Resoucing Full timeBenefits:At Agility Resourcing, we offer a range of benefits to our employees, including a competitive salary, comprehensive training and development program, and a supportive and collaborative team environment.Job Summary:We are seeking a highly motivated and experienced Service Desk Operations Manager to join our team at Agility Resourcing. The successful...
-
Technical Service Desk Manager
3 weeks ago
Liverpool, Liverpool, United Kingdom J. & J. Denholm Limited (The Denholm Group) Full timeService Desk Lead at J. & J. Denholm Limited (The Denholm Group)We are seeking a highly skilled Technical Service Desk Manager to oversee the daily operations of our IT service desk, manage support staff, and ensure timely resolution of technical issues. With a turnover of c.£400 million and over 1700 employees across four divisions, this is a fantastic...
-
IT Service Desk Director
3 weeks ago
Liverpool, Liverpool, United Kingdom The Investigo Group Full timeAbout the Role:We are seeking a highly skilled IT Service Desk Manager to lead our team in delivering exceptional technical support and customer service. As the IT Service Desk Manager, you will be responsible for overseeing the day-to-day operations of the team, ensuring high-quality technical support and customer service to our users.Key...
-
IT Service Desk Manager
4 weeks ago
Liverpool, Liverpool, United Kingdom The Investigo Group Full timeAt The Investigo Group, we are seeking a seasoned IT professional to fill the role of IT Service Desk Manager. This is an exceptional opportunity for an experienced leader to oversee the day-to-day operations of our IT Service Desk team and drive technical excellence throughout the organization.About the RoleThis challenging position requires a highly...
-
Service Desk Analyst
3 weeks ago
Liverpool, Liverpool, United Kingdom YODEL Full timeKey ResponsibilitiesAs a Service Desk Analyst, you will be responsible for prompt and precise troubleshooting and management of tickets in line with the Incident Management process; including requests, in-house software, hardware, operating system & applications controlling communication to the user(s).
-
Help Desk Operations Specialist
3 weeks ago
Liverpool, Liverpool, United Kingdom Theinvestigogroup Full timeAbout the OpportunityWe are seeking a talented IT Service Desk Manager to join our team and help us deliver exceptional technical support and customer service to our users. As the IT Service Desk Manager, you will be responsible for overseeing the day-to-day operations of our IT Service Desk team and ensuring that we maintain high-quality standards.This...
-
IT Service Desk Manager
4 weeks ago
Liverpool, Liverpool, United Kingdom The Investigo Group Full timeAbout The RoleThe IT Service Desk Manager will oversee the day-to-day operations of the IT Service Desk team, ensuring high-quality technical support and customer service to users. This role is critical for managing our ITIL ITSM Core management practices, including Incident Management, Problem Management, Change Enablement, Service Level Management, and...
-
Service Desk Analyst
4 weeks ago
Liverpool, Liverpool, United Kingdom Agility Resoucing Full timeService Desk Analyst RoleAgility Resourcing is seeking a skilled Service Desk Analyst to join their team. As a Service Desk Analyst, you will provide support to users of all IT Business Services, assist in the deployment and management of the IT Business Services, and help to provide a high level of user confidence at all times.Key Responsibilities-...
-
IT Service Desk Engineer
3 weeks ago
Liverpool, Liverpool, United Kingdom Theinvestigogroup Full timeAbout the OpportunityThe Investigo Group is looking for an experienced IT Service Desk Engineer to join its team. This role offers a challenging and rewarding opportunity to provide exceptional technical support and customer service to our clients.Responsibilities:Provide first-line technical support to users, troubleshooting and resolving issues via phone,...
-
Service Desk Expert
17 hours ago
Liverpool, Liverpool, United Kingdom EA First Full timeRequirementsESSENTIAL:Experience in a Service Management role or end-user support role.Practical knowledge of IT Service Management systems and processes, and associated frameworks, e.g., ITIL or similar.Technical knowledge of client and server OSs (Windows 10, Windows Server 2012, 2016, 2019) and Office applications (2013, 2016, 2019, O365).Experience...
-
Help Desk Operations Manager
19 hours ago
Liverpool, Liverpool, United Kingdom Henderson Scott Full timeAbout the JobWe are seeking a highly motivated Help Desk Operations Manager to join our team at Henderson Scott. As a key member of our technical support team, you will be responsible for leading a team of support engineers, managing client relationships, and ensuring the efficient resolution of all technical issues.Key Responsibilities:Leading and...
-
IT Service Desk Professional
3 hours ago
Liverpool, Liverpool, United Kingdom Taranto Systems Limited Full timeJoin Our Team as an IT Service Desk ProfessionalTaranto Systems Limited, a pioneering company in traffic management and parking enforcement solutions, is looking for an experienced IT Service Desk Professional to join our team in Liverpool.This is a great opportunity for someone who is passionate about providing exceptional customer service and resolving...
-
Liverpool IT Service Desk Manager
15 hours ago
Liverpool, Liverpool, United Kingdom Ascent People Ltd Full timeJob Title: Senior Service Desk Analyst- Financial IT Services">Job Type: Full-time">Location: Liverpool">About Us">Ascent People Ltd is a leading provider of IT services, and we are seeking an experienced Senior Service Desk Analyst- Financial IT Services to join our team.">About the Role">">Provide first and second-line technical support to internal...
-
IT Service Desk Expert
4 weeks ago
Liverpool, Liverpool, United Kingdom Theinvestigogroup Full timeJob DescriptionThis is a fantastic opportunity to become part of our expanding IT team and contribute to delivering exceptional technical support and customer service. As a Technical Customer Support Engineer, you will be responsible for triaging issues, fulfilling service requests, and managing user accounts while maintaining a high level of customer...
-
IT Service Desk Professional
2 weeks ago
Liverpool, Liverpool, United Kingdom SearchData Full timeSearchData is recruiting for an IT Service Desk Professional to join our Liverpool-based team. In this role, you will be responsible for delivering exceptional customer service and resolving technical issues in a timely manner.Main Responsibilities:Respond to and resolve technical support requests from customers and colleagues.Develop and maintain strong...
-
IT Service Desk Analyst
18 hours ago
Liverpool, Liverpool, United Kingdom SitePoint Pty Full timeJob OverviewWe are seeking a highly skilled IT Service Desk Analyst to join our team in Liverpool, England. The ideal candidate will have experience in a commercial enterprise environment and be proficient in Automation and Powershell.
-
Help Desk Professional
4 weeks ago
Liverpool, Liverpool, United Kingdom Evelyn Partners Full timeDiscover a fulfilling career with Evelyn Partners as a Help Desk Professional.Our company, with over 186 years of experience in wealth management and professional services, offers an award-winning service to our clients. We are driven by core values of Personal, Partnership, and Performance, which enable us to provide exceptional advice and expertise.We are...
-
IT Service Desk Analyst
3 days ago
Liverpool, Liverpool, United Kingdom Agility Resoucing Full timeJob SummaryAgility Resourcing is seeking a skilled IT Service Desk Analyst to join our team. The successful candidate will provide technical support to our clients, including troubleshooting and resolving IT-related issues.Key Responsibilities- Provide technical support to clients via phone, email, and in-person- Troubleshoot and resolve IT-related issues-...
-
IT Service Delivery Manager
3 weeks ago
Liverpool, Liverpool, United Kingdom Theinvestigogroup Full timeAbout the RoleWe are seeking a highly skilled IT Service Desk Manager to oversee the day-to-day operations of our IT Service Desk team. As the IT Service Desk Manager, you will be accountable for ensuring high-quality technical support and customer service to our users. This role is essential for managing our ITIL ITSM Core management practices, including...
-
Technical Service Desk Lead
16 hours ago
Liverpool, Liverpool, United Kingdom EA First Full timeJob OverviewWe are seeking an experienced IT Service Desk Analyst to join our team in Liverpool, England. The successful candidate will be responsible for providing day-to-day IT support to our clients, ensuring that their technical issues are resolved efficiently and effectively.