Technical Service Desk Expert
4 days ago
**Job Overview**
We are looking for a highly skilled Technical Service Desk Expert to join our team at Ascent People Ltd. This is a great opportunity for someone who is passionate about delivering exceptional customer service and has a strong background in IT support.
The successful candidate will be responsible for providing technical support to employees, resolving complex IT issues, and escalating as necessary. They will also be involved in the development and implementation of new IT processes and procedures.
**Salary: £38,000 - £48,000 per annum**, depending on experience.
Ascent People Ltd offers a comprehensive benefits package, including a competitive salary, pension scheme, and employee assistance program.
We welcome applications from candidates with a strong track record of delivering high-quality technical support and excellent customer service.
Responsibilities:
- Provide technical support to employees
- Resolve complex IT issues
- Escalate as necessary
- Develop and implement new IT processes and procedures
- Collaborate with stakeholders to identify and resolve technical issues
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