Help Desk Resolution Expert

1 day ago


Liverpool, Liverpool, United Kingdom Senitor Associates Full time

Senitor Associates is seeking an experienced Help Desk Resolution Expert to join our team. Based in Liverpool, this role offers a competitive salary of £25K - £28K and requires a strong background in technical support.

In this role, you will:

  • Act as the primary point of contact for all IT-related issues, security incidents, and service requests.
  • Deliver 1st line support with a focus on resolving issues at first contact.
  • Manage service & security incidents within a service desk ticketing solution.

Critical competencies for this role include:

  • Minimum 1 year working in a support role.
  • Excellent problem-solving skills.
  • Ability to work in a fast-paced environment.

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