Help Desk Resolution Expert
1 day ago
Senitor Associates is seeking an experienced Help Desk Resolution Expert to join our team. Based in Liverpool, this role offers a competitive salary of £25K - £28K and requires a strong background in technical support.
In this role, you will:
- Act as the primary point of contact for all IT-related issues, security incidents, and service requests.
- Deliver 1st line support with a focus on resolving issues at first contact.
- Manage service & security incidents within a service desk ticketing solution.
Critical competencies for this role include:
- Minimum 1 year working in a support role.
- Excellent problem-solving skills.
- Ability to work in a fast-paced environment.
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