Reservations and Guest Services Coordinator

3 weeks ago


York, York City, United Kingdom Malmaison Belfast Full time
Job Description

We are seeking a friendly and energetic Receptionist to join our team at Malmaison Belfast. As the first and last person our guests see, you will set the tone for their visit and ensure that everything has gone above and beyond before they leave.

Your primary goal will be to deliver exceptional customer service, creating memorable experiences for our guests. This includes handling queries of all shapes and sizes, providing information on hotel services and amenities, and resolving any issues that may arise during their stay.

You will work closely with our hospitality team to ensure seamless communication and high standards of service delivery. Your natural charm and passion for service will shine through in your interactions with guests, making them feel at home from the moment they arrive.

A key aspect of this role is setting the tone for each guest's visit and ensuring that everything exceeds their expectations before they depart. You will strive to make every interaction a positive one, leaving a lasting impression on our guests and encouraging repeat business.

The ideal candidate will have excellent communication and interpersonal skills, with the ability to build strong relationships with guests, colleagues, and management. If you are passionate about delivering outstanding service and are eager to develop your career in a dynamic and fast-paced environment, we would love to hear from you.

We estimate the salary for this role to be around £11.95 per hour, based on local market rates and the level of experience required.



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