Customer Service Representative

7 hours ago


York, York City, United Kingdom Hospitality Staffing UK Full time
Job Overview
Hospitality Staffing UK is seeking a highly skilled Reservations Supervisor to join our team. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service in a fast-paced environment.

About the Role
We are looking for a seasoned professional with experience in reservations and customer service. As a Reservations Supervisor, you will be responsible for handling reservation enquiries, processing bookings, and providing top-quality customer service. You will work closely with our team to ensure that all guest requirements are met and exceeded.

Main Responsibilities
* Handle reservation enquiries and process bookings efficiently
* Provide exceptional customer service to guests via phone, email, and other channels
* Work collaboratively with the team to ensure seamless communication and delivery of guest requests
* Maintain accurate records and files of all bookings and communications

Requirements
* 2+ years of experience in reservations or customer service
* Proven track record of delivering excellent customer service in a fast-paced environment
* Strong communication and interpersonal skills
* Ability to work effectively in a team and adapt to changing priorities
* Proficient in using technology to manage bookings and communicate with guests

What We Offer
* Competitive salary: £25,000 - £30,000 per annum
* Opportunity to work with a reputable award-winning hotel brand
* Collaborative and dynamic work environment
* Training and development opportunities to enhance your skills and knowledge

About Us
Hospitality Staffing UK is a leading provider of hospitality staffing solutions. We pride ourselves on delivering exceptional customer service and building long-term relationships with our clients and candidates. If you are a motivated and customer-focused individual who is passionate about delivering outstanding results, we would love to hear from you.

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