Customer Service Supervisor

18 hours ago


York, York City, United Kingdom Hospitality Staffing UK Full time

About Our Team:

We are a dedicated team at Hospitality Staffing UK, committed to providing exceptional customer service and creating memorable experiences for our guests.

Role Overview:

We are seeking a skilled Reservations Supervisor to join our team, who can deliver exceptional customer service, maximize sales opportunities, and ensure seamless booking experiences.

Main Responsibilities:

  • To provide high-quality reservation services, focusing on customer satisfaction and revenue growth.
  • To handle all reservation enquiries in accordance with company standards.
  • To achieve telephone handling targets through efficient time management.
  • To possess excellent communication skills, adapting techniques to suit diverse customer needs.
  • To ensure accurate filing and correspondence.
  • To process, amend, and update bookings as required.
  • To convert enquiries into sales, prioritizing top-quality customer service.
  • To remain aware of guest requirements and preferences.

Requirements:

  • Strong customer service skills, with the ability to adapt to various customer types.
  • Excellent communication and problem-solving skills.
  • Proficiency in handling multiple enquiries simultaneously.
  • Able to work efficiently in a fast-paced environment.

Salary and Benefits:

The salary for this role is between £25,000 - £30,000 per annum, depending on experience. You will also receive ongoing training and development opportunities and a friendly and dynamic work environment.

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