Customer Service Supervisor
18 hours ago
About Our Team:
We are a dedicated team at Hospitality Staffing UK, committed to providing exceptional customer service and creating memorable experiences for our guests.
Role Overview:
We are seeking a skilled Reservations Supervisor to join our team, who can deliver exceptional customer service, maximize sales opportunities, and ensure seamless booking experiences.
Main Responsibilities:
- To provide high-quality reservation services, focusing on customer satisfaction and revenue growth.
- To handle all reservation enquiries in accordance with company standards.
- To achieve telephone handling targets through efficient time management.
- To possess excellent communication skills, adapting techniques to suit diverse customer needs.
- To ensure accurate filing and correspondence.
- To process, amend, and update bookings as required.
- To convert enquiries into sales, prioritizing top-quality customer service.
- To remain aware of guest requirements and preferences.
Requirements:
- Strong customer service skills, with the ability to adapt to various customer types.
- Excellent communication and problem-solving skills.
- Proficiency in handling multiple enquiries simultaneously.
- Able to work efficiently in a fast-paced environment.
Salary and Benefits:
The salary for this role is between £25,000 - £30,000 per annum, depending on experience. You will also receive ongoing training and development opportunities and a friendly and dynamic work environment.
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