Customer Service Team Lead

16 hours ago


York, York City, United Kingdom Starbucks Full time

About the Position

We are seeking a highly skilled and customer-focused Shift Supervisor to join our team at Starbucks in Pocklington. As a Shift Supervisor, you will be responsible for leading a team of baristas, maintaining high standards of customer service, and contributing to the achievement of sales targets.

Key Responsibilities

  • To lead and motivate a team of baristas during shifts
  • To ensure that customers receive exceptional service and products are delivered to a high standard
  • To contribute to the achievement of sales targets and improve customer satisfaction
  • To maintain accurate records and reports

About You

To be successful in this role, you should have previous experience in a supervisory or management position, preferably in a retail or hospitality environment. You should be able to demonstrate strong leadership skills, effective communication, and a passion for delivering outstanding customer service.

What We Offer

  • A competitive hourly rate of £12.25 per hour
  • A quarterly bonus incentive scheme
  • Ongoing training and development opportunities
  • A collaborative and supportive working environment

Additional Information

Please note that this role may involve exposure to allergens in the workplace.



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