Customer Service Team Lead
16 hours ago
About the Position
We are seeking a highly skilled and customer-focused Shift Supervisor to join our team at Starbucks in Pocklington. As a Shift Supervisor, you will be responsible for leading a team of baristas, maintaining high standards of customer service, and contributing to the achievement of sales targets.
Key Responsibilities
- To lead and motivate a team of baristas during shifts
- To ensure that customers receive exceptional service and products are delivered to a high standard
- To contribute to the achievement of sales targets and improve customer satisfaction
- To maintain accurate records and reports
About You
To be successful in this role, you should have previous experience in a supervisory or management position, preferably in a retail or hospitality environment. You should be able to demonstrate strong leadership skills, effective communication, and a passion for delivering outstanding customer service.
What We Offer
- A competitive hourly rate of £12.25 per hour
- A quarterly bonus incentive scheme
- Ongoing training and development opportunities
- A collaborative and supportive working environment
Additional Information
Please note that this role may involve exposure to allergens in the workplace.
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