Service Delivery Team Lead

4 weeks ago


York, York City, United Kingdom Inntravel Full time
Key Responsibilities

You will lead, coach, train, and motivate the team, focusing on continuous improvement and streamlining processes to enhance efficiency. Your key responsibilities include:

  • Mentoring and supporting team members to achieve personal and professional goals
  • Conducting regular one-on-one meetings to provide feedback and identify development opportunities
  • Developing and implementing training programs to enhance team skills and knowledge
  • Leading initiatives to improve workflows, optimize productivity, and resource allocation
Required Skills and Qualifications

We are looking for an experienced team leader with a strong background in coaching and mentoring, preferably within the travel or hospitality industry. You must have excellent communication and interpersonal skills, with the ability to drive change and implement continuous improvement practices.

A strong analytical mindset, problem-solving abilities, and experience in workflow management and handling customer queries and complaints are essential for this role.



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