Reservation Operations Coordinator

3 days ago


York, York City, United Kingdom Hospitality Staffing UK Full time
Job Summary
Hospitality Staffing UK is recruiting a Reservations Supervisor to join our team. The ideal candidate will have experience in reservations and customer service, with a proven track record of delivering exceptional results in a fast-paced environment.

About the Job
As a Reservations Supervisor, you will be responsible for handling reservation enquiries, processing bookings, and providing top-quality customer service to guests. You will work closely with our team to ensure that all guest requirements are met and exceeded.

Main Tasks
* Process bookings and manage room inventory
* Handle reservation enquiries and provide clear and concise information to guests
* Respond to guest queries and resolve issues promptly and professionally
* Maintain accurate records and files of all bookings and communications

Requirements
* 2+ years of experience in reservations or customer service
* Strong communication and interpersonal skills
* Ability to work effectively in a team and adapt to changing priorities
* Proficient in using technology to manage bookings and communicate with guests
* Familiarity with hospitality software and systems

Salary and Benefits
* Competitive salary: £28,000 - £32,000 per annum
* Opportunity to work with a reputable award-winning hotel brand
* Collaborative and dynamic work environment
* Training and development opportunities to enhance your skills and knowledge

Company Information
Hospitality Staffing UK is a leading provider of hospitality staffing solutions. We pride ourselves on delivering exceptional customer service and building long-term relationships with our clients and candidates.

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