Guest Service Representative

5 hours ago


York, York City, United Kingdom Splendid Hospitality Group Full time
Job Opportunity

We are seeking a caring and passionate individual to join our team as a Guest Service Assistant at Hotel Indigo York. This role is crucial in delivering exceptional customer service and ensuring a memorable experience for our guests.

The successful candidate will operate the hotel reception during shifts, attending to guests' needs and queries with a 'can-do' attitude.

  • Accurately process and communicate with guests via external websites, while maintaining brand standards and procedures.
  • Clearly communicate with other departments to minimize impact on guest service and promote brand loyalty by encouraging guests to sign up to the loyalty program.
  • Ensure all monies are kept secure, adhering to the hotel's cash handling procedures.
What We Offer:
  • 28 days of paid annual leave
  • Meals on duty
  • Automatic enrolment into a workplace pension scheme
  • Heavily discounted hotel stays and food & beverage discounts
  • Use of worldwide IHG team member rates
  • Amazing high street and lifestyle savings for you and your family
  • Uniform
  • 24/7 Employee Assistance Programme for you and your family
About Us:

Hotel Indigo York is a boutique hotel located in the heart of York, surrounded by culture and rich history.

Salary:

£23,000 - £25,000 per annum (dependent on experience)



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