Guest Service Representative
5 hours ago
We are seeking a caring and passionate individual to join our team as a Guest Service Assistant at Hotel Indigo York. This role is crucial in delivering exceptional customer service and ensuring a memorable experience for our guests.
The successful candidate will operate the hotel reception during shifts, attending to guests' needs and queries with a 'can-do' attitude.
- Accurately process and communicate with guests via external websites, while maintaining brand standards and procedures.
- Clearly communicate with other departments to minimize impact on guest service and promote brand loyalty by encouraging guests to sign up to the loyalty program.
- Ensure all monies are kept secure, adhering to the hotel's cash handling procedures.
- 28 days of paid annual leave
- Meals on duty
- Automatic enrolment into a workplace pension scheme
- Heavily discounted hotel stays and food & beverage discounts
- Use of worldwide IHG team member rates
- Amazing high street and lifestyle savings for you and your family
- Uniform
- 24/7 Employee Assistance Programme for you and your family
Hotel Indigo York is a boutique hotel located in the heart of York, surrounded by culture and rich history.
Salary:£23,000 - £25,000 per annum (dependent on experience)
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