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Strategic Account Manager
2 months ago
Job Summary: We are seeking a highly skilled and experienced Technical Account Representative to join our team at Oracle. As a Technical Account Representative, you will be responsible for delivering exceptional customer service and technical expertise to our clients, ensuring their success with our products and services.
Key Responsibilities:
- Develop and Manage Customer Relationships: Form long-term relationships with key customer contacts, understanding their industry drivers, organization structure, and key stakeholders, projects, and goals.
- Collaborate with Sales and Delivery Teams: Work closely with sales and delivery teams to identify and deliver appropriate solutions to meet customer needs.
- Coordinate Delivery of Oracle Services: Act as the primary delivery contact to the customer, facilitating communication and activities across Oracle lines of business.
- Deliver to Contracted Terms: Ensure effective and efficient use of Oracle delivery resources, achieving contract margin and revenue objectives.
- Identify and Submit Delivery Leads: Identify new opportunities and contract renewals, submitting delivery leads to drive business growth.
- Manage Major Incidents: Act as a point of contact for major incidents, managing communication and customer expectations through resolution.
- Establish Governance Model: Develop and maintain a delivery governance model with the customer at management and executive levels.
- Perform Scope and Risk Management: Conduct scope and risk management to ensure successful delivery of Oracle services.
- Contribute to Process Improvement: Participate in initiatives to improve Oracle delivery organizational processes and tool development.
- Conduct Service Account Planning and Reviews: Perform periodic service account planning and account reviews to ensure customer satisfaction.
Requirements:
- Advanced Technical and Business Skills: Possess advanced technical and business skills in area of specialization.
- Direction and Mentoring: Provide direction and mentoring to junior team members.
- Industry Knowledge: Understand customer's industry drivers, organization structure, and key stakeholders.
